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  • Wiki Page: 492-18029 - Issue with uploading data, exporting to Excel / CSV and sending to MailChimp group

    Summary: An issue has been introduced in Sage CRM 7.3c whereby uploading data, exports to Excel or CSV, or actions involving MailChimp are never completed. All versions of Sage CRM between 7.3GA and 7.3 SP1 may be affected. Symptoms: A user may carry out an export, and the screen will appear to pause...
  • Wiki Page: 492-18056 - Excel export: Column data types set to date format

    Summary: Exporting certain reports to XLSX may result in the exported document's cells being set to an incorrect format. This is a bug, resolved in 7.3 SP2. Symptoms: The issue here is that the user’s date and time format is being applied to the majority of non-integer fields when exporting...
  • Wiki Page: 710-18187 - Graph missing when exporting report to PDF

    Steps to Reproduce: 1. Reports > Dashboards 2. Select Run for the Pipeline (Dashboard) report 3. Leave output as Screen and press Go. Graph and table appear on report. 4. Close then re-run the report, this time choosing Export to PDF. Actual result (please include error message): Only the table appears...
  • Wiki Page: 695-18195 - Unable to view charts when Exported to PDF

    Summary : Flash charts are not visible when exporting reports to PDF. Symptoms: Adobe Flash is "blocked" on Server OS 2012 or higher and to "unblock" it you need to: Enable Desktop Experience on Windows Server 2012 1. Solution: 1. Open Server Manager and click Add Roles and Features...