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How can we tell what version has been installed? The patch and version of the software is announced on the Logon Screen. Again within the product you can check the version by going to My CRM> Preferences and clicking the About CRM button. The version can be checked programmatically. This becomes very...

I have written several articles in the past about the importation of data into Sage CRM. This article then is a 'header' record that attempts to bring these different thoughts together. It is certainly not unusual for a partner to occasionally need to design a custom import mechanism into...

A customer asked me whether the SOAP Web Services were an extension of the .Net API or a separate API built on top of the COM API. Below is a diagram that is frequently used to explain the Sage CRM Architecture. This diagram represents the hybrid architecture of Sage CRM pretty well. It shows...