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Summary: An issue may arise on attempting to migrate a copy of Sage CRM integrated with Sage Murano to another machine. After carrying out the migration, the integration was enabled. This resulted in an error being written to the logs. No misconfiguration errors were displayed on-screen, however the...

Summary: Adding custom time zones to the TimezoneDelta caption family on Custom_Captions may result in the CRMJ webapp being unable to start. Symptoms: An error similar to the one shown below will appear in the localhost.log: SEVERE: Exception sending context initialized event to listener instance of...

Summary: A login prompt may appear when logging into CRM using IIS autologin. On entering a username and password, a 401.5 (Unauthorized) error page may appear. Resolution: This issue may be caused by having Anonymous authentication enabled on the CRM virtual directory in IIS. When using IIS autologin...

Summary: A custom entity may be created in Sage CRM using the advanced customisation wizard without selecting the options "Has library or has communications". Can the mail merge feature be added to this entity at a later date without recreating the custom entity? Workaround: Yes, this is possible...

Summary: One common method of customising the Sage CRM logo is to replace ewaretopleft.jpg with a custom image in \CRM\CRM71\WWWRoot\Themes\Img\Color\Logo. However, after installing a new Sage CRM patch, this change may be reverted. Resolution: The correct method of updating a customer’s logo in...

Summary: All requests to the SDATA schema URL using the hostname return an error 400 (Bad Request). Requests to localhost work correctly: • http://localhost/sdata/default.aspx?r=/sdata/test.html • http://localhost:[Tomcat Port]/[CRM Install Name]j/sagecrm/-/$schema • http://localhost/sdata...

Summary: We have an issue with one of our clients not getting sync information from Swiftpage at all. We fixed the issue by modifying the file syncengine.properties in the tomcat/webapps/crmSPSyncEngine/web-inf/ folder. The CRM user password there needs to be updated. However, only the new campaigns...

Summary: A customer may have a requirement to add CC and BCC addresses to emails sent out by the Email Manager. This can be done by adding the following to your SendMail function: eMail.CC.AddAddress("user1@test.com", "User 1"); eMail.BCC.AddAddress("user2@test.com", "User...

Summary: A customer may have a requirement to limit the amount of logging carried out by the CRM Indexer Service. It is possible to remove old log file entries using a scheduled task. Resolution: The following command can be scheduled using the Windows Task Scheduler: forfiles /P "C:\Program Files...

Summary: A customer may have a requirement to change the default font for the email editor (FCKeditor). By default, the email editor will default to Times New Roman. Workaround: This can be modified for each user theme. The default font for the text editor is set in \CRM\WWWRoot\Themes\FCKeditor\ theme...

Summary: When the application (Sage CRM) is started and running, in what circumstances will Sage CRM trigger the connection to database that requires the id and password again? Resolution: If you set the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\eWare\Config\CRM\SQLLogging value for a CRM install to 6...

Summary: The customer had a couple of requests regarding making a larger area visible when creating and editing emails. Symptoms: 1: Can the size of the FCKEditor (Email Editor) be increased? Currently the IFRAME has a dimension of 698px wide and 250px in height. 2: When an email is filed in CRM, the...

Summary: The customer's EMarketing synchronisation was taking longer than 15 minutes. There were errors reported in the Emarketing syncengine logs: FATAL com.sage.scrm.syncengine.core.engine.SyncEngineWatchDog.checkSyncEngineThread Terminating unresponsive integration task... FATAL com.sage.scrm...

Summary: Updating the name of a team in Administration | Users | Teams does not result in the team's translated name being changed. This must be done from the Administration | Translations area. More information: Updating the team name only affects the chan_description field. If a change were to...