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  • Wiki Page: 536-16813 - Integration with Sage Murano: Premature End of File error

    Summary: An issue may arise on attempting to migrate a copy of Sage CRM integrated with Sage Murano to another machine. After carrying out the migration, the integration was enabled. This resulted in an error being written to the logs. No misconfiguration errors were displayed on-screen, however the...
  • Wiki Page: 492-16858 - Exchange Integration on Oracle - unable to execute eware_get_identity_ID

    Summary: The CRMJ webapp was unable to execute eware_get_identity_ID. Symptoms: The following error was logged: ERROR: 28-Apr-2013 23:55:16.106 com.sage.scrm.model.error.SageSynchronizationException: com.sage.scrm.model.error.SageDataAccessException: Data access failure. Sync Activity Exchange to CRM...
  • Wiki Page: 492-16974 - Adding custom time zones may prevent the CRMJ webapp from starting

    Summary: Adding custom time zones to the TimezoneDelta caption family on Custom_Captions may result in the CRMJ webapp being unable to start. Symptoms: An error similar to the one shown below will appear in the localhost.log: SEVERE: Exception sending context initialized event to listener instance of...
  • Wiki Page: 536-17048 - HTTP 401.5 using IIS autologin

    Summary: A login prompt may appear when logging into CRM using IIS autologin. On entering a username and password, a 401.5 (Unauthorized) error page may appear. Resolution: This issue may be caused by having Anonymous authentication enabled on the CRM virtual directory in IIS. When using IIS autologin...
  • Wiki Page: 605-16646 - Custom Entity Mail Merge

    Summary: A custom entity may be created in Sage CRM using the advanced customisation wizard without selecting the options "Has library or has communications". Can the mail merge feature be added to this entity at a later date without recreating the custom entity? Workaround: Yes, this is possible...
  • Wiki Page: 605-16505 - How to customize a logo in Sage CRM?

    Summary: One common method of customising the Sage CRM logo is to replace ewaretopleft.jpg with a custom image in \CRM\CRM71\WWWRoot\Themes\Img\Color\Logo. However, after installing a new Sage CRM patch, this change may be reverted. Resolution: The correct method of updating a customer’s logo in...
  • Wiki Page: 492-16447 - Error 400 accessing the SDATA schema URL

    Summary: All requests to the SDATA schema URL using the hostname return an error 400 (Bad Request). Requests to localhost work correctly: • http://localhost/sdata/default.aspx?r=/sdata/test.html • http://localhost:[Tomcat Port]/[CRM Install Name]j/sagecrm/-/$schema • http://localhost/sdata...
  • Wiki Page: 536-17176 - Old Swiftpage data not synced into CRM

    Summary: We have an issue with one of our clients not getting sync information from Swiftpage at all. We fixed the issue by modifying the file syncengine.properties in the tomcat/webapps/crmSPSyncEngine/web-inf/ folder. The CRM user password there needs to be updated. However, only the new campaigns...
  • Wiki Page: 492-16252 - How to: Add CCs and BCCs to emails sent using Email Manager

    Summary: A customer may have a requirement to add CC and BCC addresses to emails sent out by the Email Manager. This can be done by adding the following to your SendMail function: eMail.CC.AddAddress("user1@test.com", "User 1"); eMail.BCC.AddAddress("user2@test.com", "User...
  • Wiki Page: 492-16471 - Limiting keyword search logging

    Summary: A customer may have a requirement to limit the amount of logging carried out by the CRM Indexer Service. It is possible to remove old log file entries using a scheduled task. Resolution: The following command can be scheduled using the Windows Task Scheduler: forfiles /P "C:\Program Files...
  • Wiki Page: 492-16608 - How to: Change the default font used when composing emails

    Summary: A customer may have a requirement to change the default font for the email editor (FCKeditor). By default, the email editor will default to Times New Roman. Workaround: This can be modified for each user theme. The default font for the text editor is set in \CRM\WWWRoot\Themes\FCKeditor\ theme...
  • Wiki Page: 536-17311 - How often does Sage CRM establish a connection with the database?

    Summary: When the application (Sage CRM) is started and running, in what circumstances will Sage CRM trigger the connection to database that requires the id and password again? Resolution: If you set the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\eWare\Config\CRM\SQLLogging value for a CRM install to 6...
  • Wiki Page: 536-17313 - HOWTO: Amending the size of the FCKEditor window and email field

    Summary: The customer had a couple of requests regarding making a larger area visible when creating and editing emails. Symptoms: 1: Can the size of the FCKEditor (Email Editor) be increased? Currently the IFRAME has a dimension of 698px wide and 250px in height. 2: When an email is filed in CRM, the...
  • Wiki Page: 536-17339 - Swiftpage Terminating unresponsive integration task...

    Summary: The customer's EMarketing synchronisation was taking longer than 15 minutes. There were errors reported in the Emarketing syncengine logs: FATAL com.sage.scrm.syncengine.core.engine.SyncEngineWatchDog.checkSyncEngineThread Terminating unresponsive integration task... FATAL com.sage.scrm...
  • Wiki Page: 492-17808 - Changing team name does not update translation

    Summary: Updating the name of a team in Administration | Users | Teams does not result in the team's translated name being changed. This must be done from the Administration | Translations area. More information: Updating the team name only affects the chan_description field. If a change were to...