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  • Blog Post: Are you being social with your customer relationship management strategy ?

    Last week, I was out with Larry Ritter , SVP & GM of CRM Applications, talking to the UK press about the "Social Media meets CRM" story. During the day, we spoke to Marketing Direct , Joel Harrison of B2B Magazine and Stuart Lauchlan of mycustomer.com. Conversations ranged from "...
  • Media: CloudCall Contact Centre for Sage CRM

    As well as lots of Outbound functionality CloudCall Contact Centre also offers inbound functionality to its users. Simple Screen Popping: SYNETY CloudCall Contact Centre provides advanced inbound calling features. With the CloudCall Screen Pop feature agents can now receive pop up alerts when...