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Media:
Wong Fong Engineering delivers excellent customer service with Sage CRM
Sage CRM Team
Wong Fong Engineering is a leading provider of integrated engineering, waste handling and load management solutions in the Asia Pacific region. For over 20 years, the company has built a reputation for quality work and forged trusted partnerships with many multinational corporations as well as government...
on
25 Jun 2012
Media:
Widex builds customer loyalty with Sage CRM
Sage CRM Team
The Chinese subsidiary of Widex, a Danish manufacturer of hearing aids, has been running its business out of Shanghai since 1998 and employs 127 people. Because the products are made in Denmark, the focus of the office in China is on marketing and distribution, growing sales through distributors and...
on
11 Dec 2012
Media:
PARS Realizes Significant Growth with Sage CRM
Sage CRM Team
For nearly 30 years, Public Agency Retirement Services (PARS) has designed financial products and services for public agencies, primarily in the State of California where it operates out of Newport Beach. Core to its success is the way it meets each client’s unique needs, tailoring retirement plans...
on
5 Feb 2013
Media:
Sage CRM helps American Pool Enterprises manage its employees across 21 sites
Sage CRM Team
Anything to do with swimming pools, American Pool Enterprises Inc. (APEI) will have it covered. As a leader in construction, maintenance, repair and renovation, lifeguarding and recreational facility management, it has built up a broad customer base that includes health and fitness clubs, condo and homeowners...
on
3 Oct 2012
Media:
Capsol delivers superior customer service with Sage CRM
Sage CRM Team
Capsol, a luxury holiday villa and apartment marketing and rental company in Camps Bay, has adopted a Sage Customer Relationship Management (CRM) solution with the help of AccTech Western Cape, greatly aiding Capsol in its strive to offer superior customer service to its unique client base.
on
5 Aug 2012
Media:
Lincoln Waste solutions achieves 40 per cent customer service efficiency increase with Sage CRM
Sage CRM Team
Headquartered in Bloomfield Connecticut, Lincoln Waste Solutions (LWS) operates a brokerage service, acting as a middleman connecting multi-site businesses in the US and Canada with waste disposal specialists, negotiating deals that benefit both parties while giving itself a revenue stream. Discover...
on
18 Sep 2012
Blog Post:
Schloss Schwanberg Part 8: Adding Guest Information
Jeff Richards
This is the eighth of a series of articles that will will walk you through the Schloss Schwanberg case study. You can download the case study used at the conference here: https://community.sagecrm.com/partner_community/m/example_training_case_studies_all_versions/default.aspx You can read the...
on
8 Oct 2012
Blog Post:
Schloss Schwanberg Part 1: Starting the Case Study - Setting Up the Self Service Site
Jeff Richards
This is the first of a series of articles that will walk you through the Schloss Schwanberg case study. You can download the case study used at the conference here: https://community.sagecrm.com/partner_community/m/example_training_case_studies_all_versions/default.aspx The first thing that...
on
11 Jul 2012
Blog Post:
Schloss Schwanberg Part 9: Editing Guest Information
Jeff Richards
This is the ninth of a series of articles that will walk you through the Schloss Schwanberg case study. You can download the case study used at the conference here: https://community.sagecrm.com/partner_community/m/example_training_case_studies_all_versions/default.aspx You can read the all...
on
15 Oct 2012
Blog Post:
Schloss Schwanberg Part 6: Adding a new custom Guest Entity
Jeff Richards
This is the sixth of a series of articles that will walk you through the Schloss Schwanberg case study. You can download the case study used at the conference here: https://community.sagecrm.com/partner_community/m/example_training_case_studies_all_versions/default.aspx You can read the all...
on
24 Sep 2012
Blog Post:
Schloss Schwanberg Part 4: Promoting the Lead (Enquiry) to an Opportunity (Booking)
Jeff Richards
This is the fourth of a series of articles that will walk you through the Schloss Schwanberg case study. You can download the case study used at the conference here: https://community.sagecrm.com/partner_community/m/example_training_case_studies_all_versions/default.aspx You can read the all...
on
17 Jul 2012
Blog Post:
Schloss Schwanberg Part 2: Defining the Lead Screens for the Self Service Site
Jeff Richards
This is the second of a series of articles that will walk you through the Schloss Schwanberg case study. You can download the case study used at the conference here: https://community.sagecrm.com/partner_community/m/example_training_case_studies_all_versions/default.aspx You can read the first...
on
12 Jul 2012
Blog Post:
Schloss Schwanberg Part 7: Displaying Guest Information
Jeff Richards
This is the seventh of a series of articles that will walk you through the Schloss Schwanberg case study. You can download the case study used at the conference here: https://community.sagecrm.com/partner_community/m/example_training_case_studies_all_versions/default.aspx You can read the all...
on
1 Oct 2012
Blog Post:
Join me at Schloss Schwanberg for the Wedding of the Year! A Case Study involving Self Service and new Entities.
Jeff Richards
As the an exercise for a training course we have created a Case Study called "Schloss Schwanberg". This describes a wedding venue business that owns a small Castle that provides a service to couples planning a wedding. The castle, its chapel, great hall and grounds could be hired for their...
on
5 Jul 2012
Blog Post:
Schloss Schwanberg Part 5: Creating the Booking Management page.
Jeff Richards
This is the fifth of a series of articles that will walk you through the Schloss Schwanberg case study. You can download the case study used at the conference here: https://community.sagecrm.com/partner_community/m/example_training_case_studies_all_versions/default.aspx You can read the all...
on
17 Sep 2012
Blog Post:
Schloss Schwanberg Part 3: Creating the Self Service ASP page to Capture the Lead
Jeff Richards
This is the third of a series of articles that will walk you through the Schloss Schwanberg case study. You can download the case study used at the conference here: https://community.sagecrm.com/partner_community/m/example_training_case_studies_all_versions/default.aspx You can read the all...
on
13 Jul 2012
Blog Post:
Implementing Self Service: The Schloss Schwanberg Case Study
Jeff Richards
About two years ago I wrote a series of articles that supported a Case Study and exercise in the implementation of an instance of Sage CRM with custom entities that needed to be accessed through Self Service. The case study is called "Schloss Schwanberg". It is about a wedding venue business...
on
3 Jun 2014
Media:
Managing the Customer Requirement Process: A Case Study for Developer Skills
Jeff Richards
The file that can be downloaded from here "Sage CRM - Managing the Customer Requirement Process.zip" contains 3 PDF documents Managing the customer requirement process.pdf Sage CRM Developer Case Study 2014.pdf Sage CRM Developer Case Study 2014 - Guide.pdf Managing the customer...
on
29 Oct 2014