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CRM Standalone Install
605-16738 - Sage CRM Email Template behavior on reply to 'E-mail in' Communications
Summary: Create a new default email template and then navigate to an email and reply to it. Symptoms: Email template is loaded but the original message and added text disappears. The Email template should keep original email and added text. Workaround: Upload an image prior to modify text of email and...
16 Apr 2014
492-17001 - Email Editor: Rapidly clicking "Delete Attachment" can make "NULL" apear in the editor window
Summary: In CRM, deleting a large number of attachments in quick succession can result in the word null appearing in the FCKEditor window. Symptoms: The issue can be replicated by filing an email with a large number of attachments from Outlook to CRM. In CRM, the email can be forwarded, and a user can...
16 Apr 2014
632-17245 - When creating a new email template and including French special characters in the source code an error message is shown.
Summary: When creating a new email template and including French special characters in the source code an error message is shown. Symptoms: The following is the error message that is shown when the user tries to save the template: Cause: The caused is the inclusion of French special characters in the...
11 Nov 2014
492-17866 - Plain text emails: Path to local file is incorrect
Summary: In Sage CRM 7.2 and 7.3, it may be impossible to send a plain text email using Outlook. Symptoms: Either of the following error messages may be displayed: The path to local file is incorrect, please use Browse button to select file. Unable to open this file. Please check that the file exists...
8 Jul 2015
492-18058 - Subject field blank on replying to, or forwarding emails
Summary: On hitting Forward or Reply on emails in Sage CRM, the Subject field may be found to be blank. Symptoms: The issue may affect German, French or Spanish installs - English installs are unaffected. Cause: The issue is caused by an incorrect field being present in a custom caption entry used for...
21 Jun 2016
492-17079 - How to: Using CRM to send and receive emails with Microsoft Exchange Online (Office 365)
Summary: Exchange Online can be used as an SMTP and POP server with Sage CRM, but some additional configuration steps may be needed. There are two main areas that need to be considered. Establishing an SSL or TLS connection with Exchange Online Granting your Sage CRM SMTP user the SendAs right so that...
1 Nov 2017
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