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Summary: Create a new default email template and then navigate to an email and reply to it. Symptoms: Email template is loaded but the original message and added text disappears. The Email template should keep original email and added text. Workaround: Upload an image prior to modify text of email and...

Summary: In CRM, deleting a large number of attachments in quick succession can result in the word null appearing in the FCKEditor window. Symptoms: The issue can be replicated by filing an email with a large number of attachments from Outlook to CRM. In CRM, the email can be forwarded, and a user can...

Summary: When creating a new email template and including French special characters in the source code an error message is shown. Symptoms: The following is the error message that is shown when the user tries to save the template: Cause: The caused is the inclusion of French special characters in the...

Summary: In Sage CRM 7.2 and 7.3, it may be impossible to send a plain text email using Outlook. Symptoms: Either of the following error messages may be displayed: The path to local file is incorrect, please use Browse button to select file. Unable to open this file. Please check that the file exists...

Summary: On hitting Forward or Reply on emails in Sage CRM, the Subject field may be found to be blank. Symptoms: The issue may affect German, French or Spanish installs - English installs are unaffected. Cause: The issue is caused by an incorrect field being present in a custom caption entry used for...