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E-Marketing (SageCRM)
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Wiki Page:
536-16681 - E-Marketing Account Disabled
Support team
Summary: An error may appear in a blue notification bar when navigating to the E-Marketing tab in Sage CRM: Your Sage E-marketing for Sage CRM is disabled. To re-enable your account please contact your system administrator Assuming that your account is enabled, the issue may be caused by an incorrect...
on
16 Apr 2014
Wiki Page:
536-17174 - E-marketing, how does it determine that a mail has been opened?
Support team
Summary: How does the Sage E-Marketing feature determine that a mail has been opened? Resolution: Each of the email templates that you create or choose are stored on the Swiftpage server. On each of these templates, Swiftpage embeds a tiny 1x1 pixel image that’s stored on their server. Each time...
on
30 Apr 2014
Wiki Page:
536-17176 - Old Swiftpage data not synced into CRM
Support team
Summary: We have an issue with one of our clients not getting sync information from Swiftpage at all. We fixed the issue by modifying the file syncengine.properties in the tomcat/webapps/crmSPSyncEngine/web-inf/ folder. The CRM user password there needs to be updated. However, only the new campaigns...
on
30 Apr 2014
Wiki Page:
536-17199 - Email blast failed in Swiftpage - E-Mail blast creation failed
Support team
Summary: In CRM 7.1 when attempting to send an Emarketing email blast using a CRM group that is sorted by a particular column the email blast will fail. Symptoms: You will see an error message on screen: E-Mail blast creation failed GET failed on http://localhost:15009/crm71j/$service/getEmarketingRecipients...
on
11 Apr 2014
Wiki Page:
536-17505 - Preview Recipients in Sage CRM emarketing and static group issue
Support team
Summary: When you use a static group with some records excluded as the group to base your E-marketing email on and then click on "Preview Recipients", the excluded records appear on the recepients preview list. Resolution: This issue has been resolved in Sage CRM 7.2F
on
14 Jan 2015
Wiki Page:
492-18074 - HTTP 500 on Swiftpage nightly update
Support team
Summary: A HTTP 500 may be returned on running the Swiftpage nightly synch task. This can result in a failure to synchronise the results of nightly batch processing. Symptoms: The following errors may be logged: spnighttask.log: com.sage.scrm.syncengine.emarketing.communication.handler.drip.SyncCampaignResultsHandler...
on
21 Jun 2016