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CRM Standalone Install
536-16681 - E-Marketing Account Disabled
Summary: An error may appear in a blue notification bar when navigating to the E-Marketing tab in Sage CRM: Your Sage E-marketing for Sage CRM is disabled. To re-enable your account please contact your system administrator Assuming that your account is enabled, the issue may be caused by an incorrect...
16 Apr 2014
536-17174 - E-marketing, how does it determine that a mail has been opened?
Summary: How does the Sage E-Marketing feature determine that a mail has been opened? Resolution: Each of the email templates that you create or choose are stored on the Swiftpage server. On each of these templates, Swiftpage embeds a tiny 1x1 pixel image that’s stored on their server. Each time...
30 Apr 2014
536-17176 - Old Swiftpage data not synced into CRM
Summary: We have an issue with one of our clients not getting sync information from Swiftpage at all. We fixed the issue by modifying the file syncengine.properties in the tomcat/webapps/crmSPSyncEngine/web-inf/ folder. The CRM user password there needs to be updated. However, only the new campaigns...
30 Apr 2014
536-17463 - Swiftpage drip marketing e-mails not getting sent.
Summary: Swiftpage drip marketing emails not getting sent Symptoms: Error on screen - POST on https://u01.spsend.com/SpeSendBigV7.aspx failed: 302 In swiftpage logs found No enum const class com.sage.scrm.syncengine.emarketing.communication.model.DripCampaignStatus.BUILD and Command returned error: Error...
26 Aug 2014
536-17505 - Preview Recipients in Sage CRM emarketing and static group issue
Summary: When you use a static group with some records excluded as the group to base your E-marketing email on and then click on "Preview Recipients", the excluded records appear on the recepients preview list. Resolution: This issue has been resolved in Sage CRM 7.2F
14 Jan 2015
536-17516 - No data from Swiftpage
Summary: A problem occurs with the synchronisation of statistics from Swiftpage to CRM and there is an error appearing in the logs: “There is no Swiftpage account created.” Cause: This is usually as a result of the user in the syncengine.properties file not being an emarketing user on the...
14 Jan 2015
536-17616 - Swiftpage Config Page drips password
Summary: When installing patch 7.2F of CRM the value of the syncengine.crmpassword in the file tomcat/webapps/crmSPSyncengine/WEB-INF/syncengine.properties may be blanked out. It's important to check this value after installing the patch and to make sure it matches the password value on the Users...
18 Nov 2015
492-18074 - HTTP 500 on Swiftpage nightly update
Summary: A HTTP 500 may be returned on running the Swiftpage nightly synch task. This can result in a failure to synchronise the results of nightly batch processing. Symptoms: The following errors may be logged: spnighttask.log: com.sage.scrm.syncengine.emarketing.communication.handler.drip.SyncCampaignResultsHandler...
21 Jun 2016
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