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  • Wiki Page: 536-16681 - E-Marketing Account Disabled

    Summary: An error may appear in a blue notification bar when navigating to the E-Marketing tab in Sage CRM: Your Sage E-marketing for Sage CRM is disabled. To re-enable your account please contact your system administrator Assuming that your account is enabled, the issue may be caused by an incorrect...
  • Wiki Page: 536-17174 - E-marketing, how does it determine that a mail has been opened?

    Summary: How does the Sage E-Marketing feature determine that a mail has been opened? Resolution: Each of the email templates that you create or choose are stored on the Swiftpage server. On each of these templates, Swiftpage embeds a tiny 1x1 pixel image that’s stored on their server. Each time...
  • Wiki Page: 536-17176 - Old Swiftpage data not synced into CRM

    Summary: We have an issue with one of our clients not getting sync information from Swiftpage at all. We fixed the issue by modifying the file syncengine.properties in the tomcat/webapps/crmSPSyncEngine/web-inf/ folder. The CRM user password there needs to be updated. However, only the new campaigns...
  • Wiki Page: 536-17463 - Swiftpage drip marketing e-mails not getting sent.

    Summary: Swiftpage drip marketing emails not getting sent Symptoms: Error on screen - POST on https://u01.spsend.com/SpeSendBigV7.aspx failed: 302 In swiftpage logs found No enum const class com.sage.scrm.syncengine.emarketing.communication.model.DripCampaignStatus.BUILD and Command returned error: Error...