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  • Blog Post: Quick Tips for Viewing Your E-marketing Results

    You've set up Sage E-Marketing for Sage CRM and your emails are being distributed successfully. However, when it comes to analysing the performance of your email marketing campaign you notice that your open or clicks statistics are not syncing from the Swiftpage server to Sage CRM. Here are...
  • Wiki Page: 536-16681 - E-Marketing Account Disabled

    Summary: An error may appear in a blue notification bar when navigating to the E-Marketing tab in Sage CRM: Your Sage E-marketing for Sage CRM is disabled. To re-enable your account please contact your system administrator Assuming that your account is enabled, the issue may be caused by an incorrect...
  • Wiki Page: 536-17174 - E-marketing, how does it determine that a mail has been opened?

    Summary: How does the Sage E-Marketing feature determine that a mail has been opened? Resolution: Each of the email templates that you create or choose are stored on the Swiftpage server. On each of these templates, Swiftpage embeds a tiny 1x1 pixel image that’s stored on their server. Each time...
  • Wiki Page: 536-17176 - Old Swiftpage data not synced into CRM

    Summary: We have an issue with one of our clients not getting sync information from Swiftpage at all. We fixed the issue by modifying the file syncengine.properties in the tomcat/webapps/crmSPSyncEngine/web-inf/ folder. The CRM user password there needs to be updated. However, only the new campaigns...
  • Wiki Page: 536-17199 - Email blast failed in Swiftpage - E-Mail blast creation failed

    Summary: In CRM 7.1 when attempting to send an Emarketing email blast using a CRM group that is sorted by a particular column the email blast will fail. Symptoms: You will see an error message on screen: E-Mail blast creation failed GET failed on http://localhost:15009/crm71j/$service/getEmarketingRecipients...
  • Wiki Page: 536-17463 - Swiftpage drip marketing e-mails not getting sent.

    Summary: Swiftpage drip marketing emails not getting sent Symptoms: Error on screen - POST on https://u01.spsend.com/SpeSendBigV7.aspx failed: 302 In swiftpage logs found No enum const class com.sage.scrm.syncengine.emarketing.communication.model.DripCampaignStatus.BUILD and Command returned error: Error...
  • Wiki Page: 536-17505 - Preview Recipients in Sage CRM emarketing and static group issue

    Summary: When you use a static group with some records excluded as the group to base your E-marketing email on and then click on "Preview Recipients", the excluded records appear on the recepients preview list. Resolution: This issue has been resolved in Sage CRM 7.2F
  • Wiki Page: 536-17516 - No data from Swiftpage

    Summary: A problem occurs with the synchronisation of statistics from Swiftpage to CRM and there is an error appearing in the logs: “There is no Swiftpage account created.” Cause: This is usually as a result of the user in the syncengine.properties file not being an emarketing user on the...
  • Wiki Page: 536-17616 - Swiftpage Config Page drips password

    Summary: When installing patch 7.2F of CRM the value of the syncengine.crmpassword in the file tomcat/webapps/crmSPSyncengine/WEB-INF/syncengine.properties may be blanked out. It's important to check this value after installing the patch and to make sure it matches the password value on the Users...
  • Wiki Page: 660-17692 - Sage CRM E-Marketing Bootcamp Presentation

    Summary: Sage CRM E-Marketing Bootcamp Presentation Please follow the link in order to download the Sage CRM E-Marketing Bootcamp Presentation Download: Sage CRM E-Marketing Bootcamp Presentation
  • Wiki Page: 492-18074 - HTTP 500 on Swiftpage nightly update

    Summary: A HTTP 500 may be returned on running the Swiftpage nightly synch task. This can result in a failure to synchronise the results of nightly batch processing. Symptoms: The following errors may be logged: spnighttask.log: com.sage.scrm.syncengine.emarketing.communication.handler.drip.SyncCampaignResultsHandler...