Browse By Tags

  • Wiki Page: 536-16681 - E-Marketing Account Disabled

    Summary: An error may appear in a blue notification bar when navigating to the E-Marketing tab in Sage CRM: Your Sage E-marketing for Sage CRM is disabled. To re-enable your account please contact your system administrator Assuming that your account is enabled, the issue may be caused by an incorrect...
  • Wiki Page: 536-17174 - E-marketing, how does it determine that a mail has been opened?

    Summary: How does the Sage E-Marketing feature determine that a mail has been opened? Resolution: Each of the email templates that you create or choose are stored on the Swiftpage server. On each of these templates, Swiftpage embeds a tiny 1x1 pixel image that’s stored on their server. Each time...
  • Wiki Page: 536-17176 - Old Swiftpage data not synced into CRM

    Summary: We have an issue with one of our clients not getting sync information from Swiftpage at all. We fixed the issue by modifying the file syncengine.properties in the tomcat/webapps/crmSPSyncEngine/web-inf/ folder. The CRM user password there needs to be updated. However, only the new campaigns...
  • Wiki Page: 536-17199 - Email blast failed in Swiftpage - E-Mail blast creation failed

    Summary: In CRM 7.1 when attempting to send an Emarketing email blast using a CRM group that is sorted by a particular column the email blast will fail. Symptoms: You will see an error message on screen: E-Mail blast creation failed GET failed on http://localhost:15009/crm71j/$service/getEmarketingRecipients...
  • Wiki Page: 536-17463 - Swiftpage drip marketing e-mails not getting sent.

    Summary: Swiftpage drip marketing emails not getting sent Symptoms: Error on screen - POST on https://u01.spsend.com/SpeSendBigV7.aspx failed: 302 In swiftpage logs found No enum const class com.sage.scrm.syncengine.emarketing.communication.model.DripCampaignStatus.BUILD and Command returned error: Error...
  • Wiki Page: 536-17505 - Preview Recipients in Sage CRM emarketing and static group issue

    Summary: When you use a static group with some records excluded as the group to base your E-marketing email on and then click on "Preview Recipients", the excluded records appear on the recepients preview list. Resolution: This issue has been resolved in Sage CRM 7.2F
  • Wiki Page: 536-17516 - No data from Swiftpage

    Summary: A problem occurs with the synchronisation of statistics from Swiftpage to CRM and there is an error appearing in the logs: “There is no Swiftpage account created.” Cause: This is usually as a result of the user in the syncengine.properties file not being an emarketing user on the...
  • Wiki Page: 536-17616 - Swiftpage Config Page drips password

    Summary: When installing patch 7.2F of CRM the value of the syncengine.crmpassword in the file tomcat/webapps/crmSPSyncengine/WEB-INF/syncengine.properties may be blanked out. It's important to check this value after installing the patch and to make sure it matches the password value on the Users...
  • Wiki Page: 660-17692 - Sage CRM E-Marketing Bootcamp Presentation

    Summary: Sage CRM E-Marketing Bootcamp Presentation Please follow the link in order to download the Sage CRM E-Marketing Bootcamp Presentation Download: Sage CRM E-Marketing Bootcamp Presentation
  • Wiki Page: 492-18074 - HTTP 500 on Swiftpage nightly update

    Summary: A HTTP 500 may be returned on running the Swiftpage nightly synch task. This can result in a failure to synchronise the results of nightly batch processing. Symptoms: The following errors may be logged: spnighttask.log: com.sage.scrm.syncengine.emarketing.communication.handler.drip.SyncCampaignResultsHandler...