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608-17093 - Adding recipients to emails: Too many records
Summary: The following message may be displayed when attempting to add a recipient to an email from a user picker: Too many records The message will normally appear when you have a large number of active users (50+). The search function operates as expected, however displaying the full list of user records...
3 Apr 2014
636-17101 - Incorrect email addresses put into 'To:' field when Reply All is selected
Summary: Incorrect email addresses put into 'To:' field when Reply All is selected Symptoms: This occurs when a user selects 'Reply all' in an email that has come into CRM The recipients email address from the mail that came into CRM is populated in the 'To:' field of the email...
3 Nov 2014
632-17150 - How To: Get the address fields in an opportunity email template to show information on the address entity
Summary: This article shows how to get the address fields in an opportunity email template to show information on the address entity More information: Naviagate to Administration -> Customisation -> Opportunity -> Views -> vSummaryOpportunity. This is the original view: CREATE VIEW vSummaryOpportunity...
11 Apr 2014
632-17484 - The Send Anyway Button not working in an email popup window
Summary: When sending a new email in a "popup" window the "Send Anyway" button is not working. Symptoms: When sending a new email to an email address (eg test.test.com) that is not located in CRM in a "popup" window the following message is displayed: “The following...
16 Jan 2015
492-17866 - Plain text emails: Path to local file is incorrect
Summary: In Sage CRM 7.2 and 7.3, it may be impossible to send a plain text email using Outlook. Symptoms: Either of the following error messages may be displayed: The path to local file is incorrect, please use Browse button to select file. Unable to open this file. Please check that the file exists...
8 Jul 2015
687-17969 - Email does not send when a template is used
Summary: On attempting to send an email from a template in Sage CRM, an error may be displayed. the issue does not affect the sending of emails that are not templates, or when a default template is selected. When a recipient has been entered, and the Send E-mail button is selected, the following error...
1 Oct 2015
632-17985 - Unable to add fields in e-mail template?s subject
Summary: Create a new email template that contains a merge field in the subject line. Symptoms: Whe a user creates a new email using this template the merge field is not populated in the subject line. Status: This issue has been resolved in Sage CRM 7.3c Hotfix 1. More information: This issue is happening...
6 Nov 2015
687-17997 - Attachment erases email content in the email editor
Summary: In 7.3c when attaching a file to an email in the email editor the body of your email, including the 'To', 'Subject', 'CC, and 'BCC' fields, will be erased after the attachment is uploaded. Symptoms: Uploading an attachment in the email editor erases any email content...
13 Nov 2015
687-18001 - Email template subject missing
Summary: When you are sending an email to a group and you are using a template, the email subject will not be included in the email template. For example if you add a subject to the 'Standard email' template then choose a group (eg: US East Contacts) and choose 'New Email' from the actions...
17 Nov 2015
492-18031 - E-mail editor: Content removed from HTML source
Summary: Users may experience issues including complex HTML content in emails after upgrading to Sage CRM 7.3. This issue is caused by a new feature within the CKEditor WYSIWYG editor, which can be disabled. Symptoms: When creating complex email messages, many users will use an external HTML editor such...
31 May 2016
492-18058 - Subject field blank on replying to, or forwarding emails
Summary: On hitting Forward or Reply on emails in Sage CRM, the Subject field may be found to be blank. Symptoms: The issue may affect German, French or Spanish installs - English installs are unaffected. Cause: The issue is caused by an incorrect field being present in a custom caption entry used for...
21 Jun 2016
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