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  • Wiki Page: 632-16986 - Preview Merged Template Always Shows Current User

    Summary: After sending a mass email and viewing the email preview while logged in as different user, the details of the current user appear on the email not the details of the user that created the original email. Symptoms: The email template that is used contains the #user_firstname# and #user_lastname#...
  • Wiki Page: 636-17040 - Filing emails to CRM that were sent to distribution lists

    Summary: When filing an email that has been sent to a group / distribution list, only the last name of the list is shown in the communication. Symptoms: Once the email is filed using the Lite Outlook Plugin to CRM the communication only shows the display name of one of the recipients in the 'To:'...
  • Wiki Page: 632-17061 - Issue deleting group emails

    Summary: A user sends a mass email to a group. That user then goes into one of the person records that have received this email. They then view this under the communication tab and delete the email. The user then navigates to another person record that received the email but the email is not under the...
  • Wiki Page: 687-18001 - Email template subject missing

    Summary: When you are sending an email to a group and you are using a template, the email subject will not be included in the email template. For example if you add a subject to the 'Standard email' template then choose a group (eg: US East Contacts) and choose 'New Email' from the actions...