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632-16986 - Preview Merged Template Always Shows Current User
Summary: After sending a mass email and viewing the email preview while logged in as different user, the details of the current user appear on the email not the details of the user that created the original email. Symptoms: The email template that is used contains the #user_firstname# and #user_lastname#...
16 Apr 2014
632-17150 - How To: Get the address fields in an opportunity email template to show information on the address entity
Summary: This article shows how to get the address fields in an opportunity email template to show information on the address entity More information: Naviagate to Administration -> Customisation -> Opportunity -> Views -> vSummaryOpportunity. This is the original view: CREATE VIEW vSummaryOpportunity...
11 Apr 2014
636-17459 - Email template does not get removed fully when blank email template selected
Summary: The Subject line and the From: field do not get cleared when an email template is removed when writing a new email Symptoms: If a template is selected in a new email that contains text in the subject line and then the empty (blank) template is selected, the from: box and the subject line from...
24 Feb 2015
492-17581 - .NET API: Sending emails using templates
Summary: A Sage CRM implementation project may have a requirement whereby an email must be sent from a screen built using the .NET API. More information: The MessageBlock object can be used to send emaisl where user interaction is required, i.e. the email edit screen is displayed. There is no native...
29 Mar 2016
687-17969 - Email does not send when a template is used
Summary: On attempting to send an email from a template in Sage CRM, an error may be displayed. the issue does not affect the sending of emails that are not templates, or when a default template is selected. When a recipient has been entered, and the Send E-mail button is selected, the following error...
1 Oct 2015
632-17985 - Unable to add fields in e-mail template?s subject
Summary: Create a new email template that contains a merge field in the subject line. Symptoms: Whe a user creates a new email using this template the merge field is not populated in the subject line. Status: This issue has been resolved in Sage CRM 7.3c Hotfix 1. More information: This issue is happening...
6 Nov 2015
687-18001 - Email template subject missing
Summary: When you are sending an email to a group and you are using a template, the email subject will not be included in the email template. For example if you add a subject to the 'Standard email' template then choose a group (eg: US East Contacts) and choose 'New Email' from the actions...
17 Nov 2015
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