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Wiki Page:
492-16766 - Synchronising an appointment: OrganizerNotOnAttendeeList
Support team
Summary: Version: 7.2a Area: Exchange Integration Steps to Reproduce: 1. Install a v7.0 copy of CRM. Set up your users' email addresses. 2. Upgrade to v7.2. Set up the Exchange integration. 3. Create a new appointment in CRM. Your user should be the organizer. 4. Synch with Exchange. Expected result...
on
29 Mar 2016
Wiki Page:
492-16659 - Exchange integration: Why use an impersonated user?
Support team
Summary: A customer had a query regarding the Exchange integration: What is the purpose of using an impersonated user? Would it not be better from a security perspective to have the CRM Exchange integration log in as each individual user when accessing mailboxes, rather than have a single user with the...
on
16 Apr 2014
Wiki Page:
492-16639 - Exchange: ErrorNameResolutionNoResults on secondary SMTP addresses
Support team
Version: 7.2a Language: English Area: Exchange Integration Steps to Reproduce: 1. Set up an Exchange impersonated user for an Exchange integration. Make sure that the Exchange impersonated user's primary SMTP address does not match username@domain , e.g. make it username@someotherdomain.com . 2....
on
29 Mar 2016
Wiki Page:
492-16855 - Exchange integration: Unknown Host Exception: server
Support team
Summary: An error may appear when setting up the Exchange integration - CRM cannot connect to the synch engine. Symptoms: The following error is displayed in the exchangesynch.log: ERROR: 06-Jun-2013 11:56:27.525 url: http://SERVER2/sdata/crmj/crmExchange/-/tasks/$syncSource?trackingId=ef22cb8e-0c27...
on
16 Apr 2014
Wiki Page:
492-16527 - Exchange synch error 500: ConcurrentModificationException
Support team
Summary: An exception may be raised when synchronising tasks. This error will prevent subsequent tasks from being synched in affected mailboxes. Symptoms: crm.log: ERROR [http-apr-11009-exec-9]: 18-Jun-2013 11:52:26.117 Due to processing errors UUID = 5d7d1e5f-1207-49be-b59b-6aedef127cdd will be removed...
on
16 Apr 2014
Wiki Page:
492-16862 - Error: ErrorCorruptData when running Exchange synch
Support team
Summary: Corrupt items in an Exchange mailbox may cause errors when running a synch. Symptoms: Exchangesyncengine.log: 2013-06-07/14:15:54.733/EDT [Sync Source APPOINTMENT Queue Thread] ERROR com.sage.scrm.syncengine.exchange.ews.service.SageExchangeService.getItems com.sage.scrm.syncengine.exchange...
on
16 Apr 2014
Wiki Page:
492-16857 - Exchange integration - object not initialised / string index out of bounds error
Support team
Summary: Errors in the CRM metadata my lead to a StringIndexOutOfBoundsException when the CRMJ webapp attempts to load the metadata. Subsequent requests to use the metadata object in Java (e.g., using the Exchange integration, or viewing the SDATA schema URL) will result in a SageObjectNotInitializedException...
on
16 Apr 2014
Wiki Page:
492-16920 - Adding Regarding to an appointment results in updated meeting requests
Support team
Summary: Adding a linked Company or Person record to an appointment always results in an updated meeting request being sent by the Exchange integration, eventhough the Exchange integration is set to not include the CRM info in the body and the Appointment synch direction is set to Bidirectional. The...
on
16 Apr 2014
Wiki Page:
492-16921 - Exchange integration: Error 400 when attempting to resolve an impersonated user's mailbox
Support team
Summary: Depending on your Exchange configuration, you may need to set your CRM impersonated user's primary SMTP address to user@domain . This setting is applied on the Exchange server. Symptoms: On attempting to save a new Exchange integration in CRM 7.2, the setup fails on the second test. The...
on
20 Aug 2014
Wiki Page:
536-17135 - Setting up Exchange integration when the default IIS port has changed
Support team
Summary: If you need to change the default port for CRM on IIS to anything other than port 80 you may encounter an issue when setting up Exchange integration. The following error will appear on screen: "CRM is attemping to establish a connection with the Sync Engine. Please wait... The Exchange...
on
3 Apr 2014
Wiki Page:
536-17203 - How to: Using Fiddler?s Composer feature to test Exchange Integration settings
Support team
Summary: When setting up an Exchange Integration in CRM, an error may occur at the second stage of the set up process ("The Sync Engine is checking to see if the Exchange Web Service is available"). At this step, the synch engine is trying to verify that it can connect to the EWS endpoint,...
on
11 Apr 2014
Wiki Page:
492-17220 - Maximum number of occurences for appointments
Support team
Summary: Under Administration -> System -> System Behaviour , the Maximum number of occurrences value is used to define the maximum number of repeating appointments that may be set. A query may arise regarding how high that value can actually go. More information: Detailed performance testing has...
on
24 Apr 2014
Wiki Page:
492-17266 - Exchange integration: No value supplied for SQL parameter
Support team
Summary: On enabling the Exchange integration, an error relating to SQL parameters may appear in the logs. Symptoms: The logs appear to indicate that the colon character (:) is being interpreted as a placeholder for a SQL parameter. Thus a time (e.g. 12:30pm) can be interpreted as a parameter value of...
on
25 Nov 2014
Wiki Page:
536-17280 - Exchange integration unable to access Exchange Web Services
Support team
Summary: A customer encountered an error when setting up a new Exchange integration with Sage CRM. On saving the integration details, the setup failed at the step: "The Sync Engine is checking to see if the Exchange Web Service is available." The following error was logged in the ewaresystem...
on
18 Dec 2015
Wiki Page:
636-17293 - Exchange plugin not filing attached documents correctly
Support team
Summary: Emails filed through exchange plugin not putting attached documents into documents library Symptoms: If an email with two recipients and an attachement is filed accross to CRM, the destination the second email is filed to will not insert the document into the document tab. The first email will...
on
23 Sep 2014
Wiki Page:
536-17315 - Exchange integration fails when Contact sync is enabled
Support team
Summary: An issue may arise on a customer's Sage CRM install whereby enabling the Exchange synchronisation for Contact records results in errors. On failing, a HTTP 500 error in logged in the exchangeConfiguration log. ERROR [http-apr-11009-exec-1]: 28-Apr-2014 15:57:27.222 url: http://CRM-SERVER...
on
16 Jan 2015
Wiki Page:
636-17322 - Exchange 365 integration: cannot find timezone
Support team
Summary: Exchange 365 integration is not synchronising due to timezone issues. Symptoms: A variation of the following errors are appearing in the scrm logs: ERROR [pool-2-thread-1]: 27-may-2014 16:13:53.208 Cannot find windows time zone for CRM timezone: +00:00 ERROR [pool-2-thread-1]: 27-may-2014 16...
on
16 Jan 2015
Wiki Page:
536-17345 - Exchange 365 support
Support team
Summary: Looking at the latest Software Support Matrix, Office 365 is marked as supported for 7.1 SP2 and above. Can you confirm for me if exchange 365 supported for Exchange integration? Or does Office 365 in the matrix refer to the office products such as word, outlook & excel etc? Solution Yes...
on
16 Jan 2015
Wiki Page:
492-17486 - Concurrent user licensing with the Exchange integration
Support team
Summary: When using concurrent licensing with Sage CRM, it is common for the total number of enabled users on the system to be greater than the number of concurrent licenses. A question may arise as to whether adding these additional users to the Exchange integration will have any effect on licensing...
on
15 Jan 2015
Wiki Page:
536-17567 - Error running cmdlets for Exchange 2007 Integration
Support team
Summary: When performing the pre-configuration steps for setting up the Exchange Integration for Exchange 2007 it is necessary to run the cmdlets described in chapter 36 of the System Administrator guide. You may receive the following error when running these cmdlets: InvalidArgument: (:) [Add-ADPermission...
on
14 Jan 2015
Wiki Page:
632-17584 - Exchange integration re-sending invites
Support team
Summary: A user creates an new appointment, for example: a meeting in CRM with external attendees. This meeting gets synced into Outlook via Exchange and invitations are sent to the attendees for this meeting. The user then sets this meeting to "completed" in CRM. Symptoms: The appointment...
on
9 Apr 2015
Wiki Page:
492-17605 - Error 500 synchronising appointments or tasks
Support team
Summary: An issue may occur when using the Sage CRM Exchange integration to synchronise appointments or tasks. This error will arise on a single appointment or task, and prevent the synchronisation of subsequent items. Symptoms: A HTTP 500 response code will be logged on sending a HTTP POST to the CRMJ...
on
14 Jan 2015
Wiki Page:
536-17656 - Sage CRM Exchange Integration Support presentation
Support team
Summary: Sage CRM Exchange Integration Support presentation: Download: Exchange Integration Support presentation
on
20 Mar 2015
Wiki Page:
536-17683 - Exchange Integration service status page
Support team
Summary: For the purposes of monitoring the CRM Exchange Integration there is a status page that can be displayed in a web browser in html format that will provide information about the statistics of the synchronisation including timings and the number of items synced. To access this url on the CRM server...
on
10 Feb 2015
Wiki Page:
636-17813 - Do resources synchronise when using Exchange Integration?
Support team
Summary: In CRM there is the ability to add resources to appointments. Resources can also be set up in Exchange. When creating an appointment if a resource’s email address matches a resource in Exchange it will sync with CRM the same as any user set to sync. The only difference is that resources...
on
13 Nov 2015