• Wiki Page: 492-17266 - Exchange integration: No value supplied for SQL parameter

    Summary: On enabling the Exchange integration, an error relating to SQL parameters may appear in the logs. Symptoms: The logs appear to indicate that the colon character (:) is being interpreted as a placeholder for a SQL parameter. Thus a time (e.g. 12:30pm) can be interpreted as a parameter value of...
  • Wiki Page: 536-17280 - Exchange integration unable to access Exchange Web Services

    Summary: A customer encountered an error when setting up a new Exchange integration with Sage CRM. On saving the integration details, the setup failed at the step: "The Sync Engine is checking to see if the Exchange Web Service is available." The following error was logged in the ewaresystem...
  • Wiki Page: 636-17293 - Exchange plugin not filing attached documents correctly

    Summary: Emails filed through exchange plugin not putting attached documents into documents library Symptoms: If an email with two recipients and an attachement is filed accross to CRM, the destination the second email is filed to will not insert the document into the document tab. The first email will...
  • Wiki Page: 536-17315 - Exchange integration fails when Contact sync is enabled

    Summary: An issue may arise on a customer's Sage CRM install whereby enabling the Exchange synchronisation for Contact records results in errors. On failing, a HTTP 500 error in logged in the exchangeConfiguration log. ERROR [http-apr-11009-exec-1]: 28-Apr-2014 15:57:27.222 url: http://CRM-SERVER...
  • Wiki Page: 536-17345 - Exchange 365 support

    Summary: Looking at the latest Software Support Matrix, Office 365 is marked as supported for 7.1 SP2 and above. Can you confirm for me if exchange 365 supported for Exchange integration? Or does Office 365 in the matrix refer to the office products such as word, outlook & excel etc? Solution Yes...
  • Wiki Page: 492-17486 - Concurrent user licensing with the Exchange integration

    Summary: When using concurrent licensing with Sage CRM, it is common for the total number of enabled users on the system to be greater than the number of concurrent licenses. A question may arise as to whether adding these additional users to the Exchange integration will have any effect on licensing...
  • Wiki Page: 492-17605 - Error 500 synchronising appointments or tasks

    Summary: An issue may occur when using the Sage CRM Exchange integration to synchronise appointments or tasks. This error will arise on a single appointment or task, and prevent the synchronisation of subsequent items. Symptoms: A HTTP 500 response code will be logged on sending a HTTP POST to the CRMJ...