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  • Wiki Page: 536-17345 - Exchange 365 support

    Summary: Looking at the latest Software Support Matrix, Office 365 is marked as supported for 7.1 SP2 and above. Can you confirm for me if exchange 365 supported for Exchange integration? Or does Office 365 in the matrix refer to the office products such as word, outlook & excel etc? Solution Yes...
  • Wiki Page: 492-17386 - ErrorInvalidSyncStateData - Synchronization state data is corrupt or otherwise invalid

    Summary: A corrupt synch state on CRM folder items can cause synchronisation to fail. Symptoms: An error will be logged in the Exchange synch engine's exchangesynch.log: Main exception string: Synchronization state data is corrupt or otherwise invalid Exception code: ErrorInvalidSyncStateData Impersonated...
  • Wiki Page: 492-16320 - Exchange synch - Error 401 on getSyncEngineConfiguration

    Summary: After being enabled, the synch fails immediately with a single error. Editing and saving the synch configuration could be performed successfully. Symptoms: The ExchangeSyncEngine log showed a 401 (Unauthorized) error when sending a GET request to http://server/sdata/crmj/crmExchange/-/$service...
  • Wiki Page: 492-17486 - Concurrent user licensing with the Exchange integration

    Summary: When using concurrent licensing with Sage CRM, it is common for the total number of enabled users on the system to be greater than the number of concurrent licenses. A question may arise as to whether adding these additional users to the Exchange integration will have any effect on licensing...
  • Wiki Page: 536-17556 - Info not syncing from CRM to Exchange

    Summary: From the log files you can see the following error message: “Synchronization state data is corrupt or otherwise invalid.” There are also less severe error messages: “test@sage.com not found in configuration” This usually occurs when a user was set up in the initial configuration...
  • Wiki Page: 536-17567 - Error running cmdlets for Exchange 2007 Integration

    Summary: When performing the pre-configuration steps for setting up the Exchange Integration for Exchange 2007 it is necessary to run the cmdlets described in chapter 36 of the System Administrator guide. You may receive the following error when running these cmdlets: InvalidArgument: (:) [Add-ADPermission...
  • Wiki Page: 632-17584 - Exchange integration re-sending invites

    Summary: A user creates an new appointment, for example: a meeting in CRM with external attendees. This meeting gets synced into Outlook via Exchange and invitations are sent to the attendees for this meeting. The user then sets this meeting to "completed" in CRM. Symptoms: The appointment...
  • Wiki Page: 492-17605 - Error 500 synchronising appointments or tasks

    Summary: An issue may occur when using the Sage CRM Exchange integration to synchronise appointments or tasks. This error will arise on a single appointment or task, and prevent the synchronisation of subsequent items. Symptoms: A HTTP 500 response code will be logged on sending a HTTP POST to the CRMJ...
  • Wiki Page: 632-17649 - Exchange synch: Error with BusinessHomePage element on EWS

    Summary: When synching contacts, an error was being logged by the Exchange sync engine stating that an element was failing validation. Issue: The element was as follows: http://schemas.microsoft.com/exchange/services/2006/types:BusinessHomePage A value of 'http://' was not valid. Resolution:...
  • Wiki Page: 536-17656 - Sage CRM Exchange Integration Support presentation

    Summary: Sage CRM Exchange Integration Support presentation: Download: Exchange Integration Support presentation
  • Wiki Page: 536-17683 - Exchange Integration service status page

    Summary: For the purposes of monitoring the CRM Exchange Integration there is a status page that can be displayed in a web browser in html format that will provide information about the statistics of the synchronisation including timings and the number of items synced. To access this url on the CRM server...
  • Wiki Page: 492-16193 - Exchange integration: Tasks and appointments not synching - StringIndexOutOfBoundsException

    Summary: An issue may occur where problems with translations may prevent the Exchange integration from synchronising tasks and appointments. The problem translations may be missing from the install, or may have been corrupted by a attempts to edit them. This issue has only ever been reported in Sage...
  • Wiki Page: 492-17720 - Exchange integration: checkExchangeUserEmail

    Summary: An error may occur when attempting to set up an Exchange integration. Those setting up an integration should be careful to ensure that they enter in the correct EWS endpoint, and not the link to the EWS WSDL definition file. Symptoms: The following error may be logged in the ewaresystem.log...
  • Wiki Page: 636-17813 - Do resources synchronise when using Exchange Integration?

    Summary: In CRM there is the ability to add resources to appointments. Resources can also be set up in Exchange. When creating an appointment if a resource’s email address matches a resource in Exchange it will sync with CRM the same as any user set to sync. The only difference is that resources...
  • Wiki Page: 492-17958 - Sage CRM Exchange integration - Exchange 365 plans

    Summary: The use of Office 365 and Exchange Online is supported as part of the Sage CRM Exchange integration. However, it may not be clear from documentation which plans available for Exchange Online are supported with the integration. More information: Almost all Exchange Online plans are supported...
  • Wiki Page: 492-18141 - Exchange synchronisation - invalid XML character

    Summary: Version: 7.1c Language: English Area: Exchange Integration Issue: Steps to Reproduce: 1. Create a new appointment in Outlook. Make sure that it contains a Unicode control character (eg &#x1E). 2. Synch. Actual result (please include text of any error message): 2012-02-19/14:07:39.721/MEZ...
  • Wiki Page: 695-18142 - Appointment is too old (Exchange Sync)

    Summary : While Syncing communications between CRM and Exchange “Appointment is too old” Warning is showing in <date><username>_skippedItemsExchangeToCRM.log Resolution: This warning is generated only for those communications where the End date is less than the date of sync and...
  • Wiki Page: 746-18273 - Exchange Integration fails after upgrade to 2019 R1

    Summary:     Exchange Integration fails after upgrade to 2019 R1 / Exchange Integration does not work with Password Encryption This is a known issue and is already being addressed. We are in process of providing patch for this soon. In mean time until we release patch there is a below workaround you...