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Summary: Opening a custom URL in a new window may result in a script error in v7.2. Symptoms: A custom URL can be added to the main Find menu by nanvigating to Administration -> Advanced Customisation -> System Menus ,and selecting the Find menu option. In order to have the URL open a website in...

Summary: Adding an onload event via a Custom Content script may result in a CRM page remaining blank after loading. This is caused by the script replacing the onload events. Symptoms: A customer added a Custom Content script in the following format: <script> window.onload = function(){ alert("The...

Summary: Users may experience a delay when attempting to load screens that are launched using the jQuery load() function. This includes the Workflow and New Line Item screens. Symptoms: Poor performance may be seen when loading certain screens, especially when the user is not accessing CRM on a local...

Summary: Commenting out the last line of an OnChange script on the CommWebPicker screen may result in a scripting error in the Outlook plugin. This applies for both the Exchange plugin and the Outlook Lite plugin. Symptoms: Selecting a Company record when filing an email from Outlook may result in the...

Summary: It is possible to make SDATA requests using the client-side API. Some confusion may exist regarding the querying of records using a Where clause, as this function will always return a set of record objects. More information: In the following examples, we're using a Car entity, which has...

Summary: On a custom ASP page that contained an iframe there were issues with the scrollbars on the iframe because of the javascript in the asp page was attached to the window.onload event. Cause: For example if you bind to the onLoad event using javascript: window.onload = function() { doLoad(); } It...

Summary: Those implementing Sage CRM may encounter issues around the performance of client-side JavaScript. These issues may be difficult to troubleshoot; while all major browsers include JavaScript profiling tools as part of their development tools, these may provide more information than is useful...

Summary: Following an upgrade to 7.2g, users may experience a JavaScript error on their dashboard. This error prevents the dashboard gadgets from loading. Symptoms: The following error message may appear on-screen: Error text reads: The application could not initialise.Please contact your Administrator...