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  • Wiki Page: 492-16512 - CheckForandSendFile errors preventing users from logging on

    Summary: Issues with TGlobalLibraryFileList can cause an access violation when users attempt to log on. Existing user sessions are unaffected. Symptoms: Calls to ChecForandSendFile in TGolablLibraryFileList result in an exception being thrown. The following is from the ewaresystem.log: Aug 30 2012 10...
  • Wiki Page: 536-17053 - Appointment set to midnight shows on next day calendar.

    Summary: When creating an appointment in CRM that has a start time of 8am today and an end time of midnight, the calendar in Sage CRM will display the appointment in both today and tomorrow's slot at 8am. Workaround: Set the appointment end time to be 23:59 instead of midnight. Resolution: This issue...
  • Wiki Page: 492-17071 - ObjectNotFoundException on startup - No row with the given identifier exists

    Summary: References in the Custom_Tables table to non-existent entries on the Custom_Databases table may cause the CRMJ webapp to throw an error on startup. Symptoms: The following error is logged to the stdout.log in \CRM\tomcat\logs Exception in thread "Thread-13" org.hibernate.ObjectNotFoundException...
  • Wiki Page: 608-17143 - Unable to upgrade from 6.2 to 7.0

    Summary: Upon installing 7.0 to upgrade CRM you are given a warning "The database is already partially upgraded. Please restore from backup", although no upgrade has been attempted. You can drop a table in SQL which the database creates when upgrading so that it will start the upgrade again...
  • Wiki Page: 608-17187 - Unable to upgrade from 6.2 to 7.0 Error: The database is partially upgraded ...

    Summary: When running the upgrade from 6.2 to 7.0 all program files are upgraded, as well as the registry. When the upgrade scripts are starting there is a pop-up message: "The database is already partially upgraded. Please restore from backup." Resolution: It appears the installer is checking...
  • Wiki Page: 536-17216 - SQL error shows when deleting records

    Summary: Deleting a person or company results in an SQL error: "An unexpected event has occured: Exception: SQL Error" However the record is actually deleted. Symptoms: SQL Error : Incorrect syntax near the keyword 'WHERE' (DELETE FROM WHERE Visi_CompanyId = 27579) SQL Error : Incorrect...
  • Wiki Page: 536-17342 - Appointment set to midnight shows on next day calendar.

    Summary: When you create an appointment in CRM with a start time of today at 08:00 and an end time of tomorrow at 00:00 (midnight) and save the appointment, the appointment will appear in both today and tomorrow's time slot for 08:00. Solution: This issue has been resolved in Sage CRM 7.2e.
  • Wiki Page: 632-17420 - Error with New button in main menu

    Summary: A user with a security profile that only allows them to create opportunities goes to Main Menu -> New . Instead of the new opportunity screen being displayed, the following error message is displayed: Cause: The cause of this was an entry in the ActionSecurity table. Resolution / Work around...
  • Wiki Page: 492-17449 - Product Family Grid Sorting Error

    Summary: The default sort order on the Product Families page may prevent all product families from being visible. Symptoms: The issue affects customers who have more than 10 product families added under Administration -> Data Management -> Products -> Product families . When paging between the...
  • Wiki Page: 608-17508 - Escalation Rule Sysadmin Query

    Summary: Why don't all of my escalation rules appear when I check the sysadmin URL? When using the sysadmin url e.g http://servername/crm/eware.dll/sysadmin not all escalation rules are displayed on this screen. This is because it is designed to only show escalation rules that have been triggered...
  • Wiki Page: 636-17638 - Auto Logout does not work

    Summary: Auto Logout function is not working Symptoms: If Auto Logout is activated in the user configuration menu, when the user closes the browser and tries to log in again, they will see the following screen: They should be automatically logged out when they close the browser Status: This is working...
  • Wiki Page: 632-17665 - Profile Menu Button Missing in Sage CRM 7.3

    Summary: A user computer is set up to view Sage CRM 7.3 in compatibility mode in Internet Explorer 11. Symptoms: The user trys to navigate to the Administration screens or their user prefences by selecting the button in the top right hand corner of the screen. They are unable to do so as this button...
  • Wiki Page: 492-17870 - Redirecting to a tab needs more parameters

    Summary: In Sage CRM 7.2g and later, two new parameters have been added to query URLs to control tab selection. These are the E and Capt parameters. The E parameter refers to the entity in use, while the Capt parameter refers to the caption code used to select a tab. If not using the URL methods in CRM's...
  • Wiki Page: 687-17922 - Info Manager unable edit user preferences

    Summary: An info manager with all rights is not able to edit another user's user preferences. If an info manager selects the user from the administration menu the preferences tab will not be visible. Symptoms: Only a system administrator can edit another user's preferences, not even an info manager...
  • Wiki Page: 492-17979 - Time selection widget does not function when using IE Compatibility Mode

    Summary: Time selection drop down menus will not work in Sage CRM 7.3c when Compatibility View is enabled. Symptoms: The issue can be observed on either the New Task or New Appointment screens when the dropdown associated with the time part of the Due Date/Time field is selected. When dunctioning, the...
  • Wiki Page: 492-18000 - Blank value when using AM/PM time format

    Summary: An issue may arise when users have the "Use AM/PM" option set to Yes, and save a time value with no space between the time and the AM/PM part. Symptoms: As an example, if a user were to save the time an opportunity were opened as "12:00PM" (as distinct from "12:00 PM"...