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  • Wiki Page: 636-16957 - Reports and groups not showing the fields that were selected on creation

    Summary: This article covers the issue that some of the fields that the user has selected to be included in the report/group change to different fields when the report or group is saved. Symptoms: When creating a new group / report the field names seem to change randomly when a report is run. In the...
  • Wiki Page: 632-17212 - Screen resolution effects reports

    Summary: Running a report with the screen resolution set to 1280 x 720 causes the report to show on-screen with two scroll bars. Cause: This caused by setting the "Rows Per Page" option in the report to 20 or 10 instead of 0. Resolution: This is only an issue with Internet Explorer 10. It is...
  • Wiki Page: 636-17268 - Report prints HTML code in the communication: email text field

    Summary: HTML code can be seen in the communication: email text column in a report. Symptoms: If the 'Communication: email text' field is used in the report contents of a report, the text is in HTML format, and not in just plain text. Workaround: Copy the text from the column, paste it into notepad...
  • Wiki Page: 492-17701 - Reporting: Missing charts in PDF document

    Summary: An issue may occur on Sage CRM on-premise installs where charts do not display in reports output to PDF. The issue may only appear after upgrading the customer from a previous version of Sage CRM. More information: Adobe Flash needs to be installed on the server in order for chart images to...