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  • Wiki Page: 632-17532 - Exporting to Excel Issue

    Summary: When exporting a report to Excel in Sage CRM an error is shown and no report is exported. Symptoms: The following error message is shown: Cause: The cause of this was that the "Report generator maximum memory (MB):" was set too high, in this case 2048 MB. Resolution: Navigate to Administration...
  • Wiki Page: 492-17948 - Reports unable to display Thai characters

    Summary: Issues may arise when running reports containing Thai or other Unicode characters from an external database. Symptoms: Thai characters in reports generated to the screen or any export format (such as PDF) may display as blank squares. This issue does not affect data stored in CRM in entity records...
  • Wiki Page: 492-18056 - Excel export: Column data types set to date format

    Summary: Exporting certain reports to XLSX may result in the exported document's cells being set to an incorrect format. This is a bug, resolved in 7.3 SP2. Symptoms: The issue here is that the user’s date and time format is being applied to the majority of non-integer fields when exporting...