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Quotes / Orders
536-17216 - SQL error shows when deleting records
Summary: Deleting a person or company results in an SQL error: "An unexpected event has occured: Exception: SQL Error" However the record is actually deleted. Symptoms: SQL Error : Incorrect syntax near the keyword 'WHERE' (DELETE FROM WHERE Visi_CompanyId = 27579) SQL Error : Incorrect...
11 Apr 2014
492-17410 - New Line Item button in Quotes performance
Summary: Selecting the New Line Item button on a quote, where CRM is using a large number of products (100,000+) may result in a timeout. Symptoms: The user may experience a SQL timeout, or the screen may render, eventually. Cause: There are two separate issues here. Typically, a CRM install with an...
26 Aug 2014
492-17719 - Upgrades: Cannot open a query with no SQL
Summary: On upgrading a copy of Sage CRM, an error may be logged on running tables.es. The error refers to an issue opening a query with no SQL. This issue is likely caused by the presence of an index on a table, blocking the changing of a column's data type. Symptoms: A specific example was logged...
2 Jul 2015
492-17721 - Sage CRM iPhone component: Errors creating views
Summary: Errors may occur when setting up new views to be used by the Sage CRM iPhone app. These errors will prevent users from synching their iPhones with Sage CRM, since data cannot be retrieved from the system. Symptoms: On running the component to install the app, you may encounter errors relating...
2 Jul 2015
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