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492-15895 - How to: Using SSL between CRM and SQL Server
Summary: A customer may have a requirement to use SSL to encrypt the connection between CRM and SQL Server. It's possible to set up SQL Server to use SSL encryption as per the document below: http://technet.microsoft.com/en-us/library/ms189067.aspx More info: The eWare DLL should just work once this...
30 Sep 2016
536-16725 - Emarketing: Missing field name in recipient data
Summary: An error will occur when using a group that has Key attribute data to send an email blast with swiftpage. E-mail blast creation failed. missing field name in recipient data Solution: Product Management have stated that including Key Attribute data in Swiftpage emails is not supported. From v7...
16 Apr 2014
605-16514 - No Communication between Swiftpage account and Sage CRM
Summary: It is impossible to send E-Marketing campaigns from Sage CRM, using a Swiftpage account. No emails are sent out. They are queued. Symptoms: Emarketing log file [Date]spnighttask.log from folder C:\Program Files \Sage\CRM\[CRM Install Name]\Logs\Emarketing Integration is showing this error message...
29 Apr 2014
566-15921 - IIS Autologin: Access violation when exporting report
Summary: An issue was reported where an access violation occurred when exporting a report to Excel. The installation of Sage CRM was using IIS auto login Cause: The error was occurring as a result of a configuration error. When using IIS autologin, only Windows authentication should be enabled on the...
16 Apr 2014
492-17148 - Missing buttons for Translations and Component Manager
Summary: Users may find that they have no rights to the Translations and Component Manager menus under Administration -> Customisation . Cause: These options are not available to Info Manager Users. They only are available to System Administrators.
3 Apr 2014
605-16509 - How do you install Sage CRM on a Small Business Server 2011 64-bit?
Summary: A number of additional steps are required when installing Sage CRM on a Windows Small Business Server 2011 server. Symptoms: Failure to follow these steps may result in 'HTTP Error 500 - Internal Server Error' or "HTTP Error 503 - Service unavailable" error messages being displayed...
16 Apr 2014
492-16178 - HOWTO: Troubleshoot duplicate companies returned by Company search
Summary: This KBA illustrates a technique for identifying the cause of duplicate companies being returned when doing a Company search. This issue may also manifest as views being missing when creating a group on the Company entity. Symptoms: An number of existing scripts for the identification fo duplicates...
30 Mar 2015
536-17540 - Issues SData Integration: Failed to create the configuration
Summary: When creating the integration the following error occurs: Connecting to server. Failed to create the configuration The following query returns the correct server name: select * from Custom_SysParams where Parm_Name like ('%servernames%') or Parm_Name like ('%links%') Work around...
20 Mar 2015
536-17630 - File Email: Object doesn't support property or method: SendWindowsMessage
Summary: Installing CRM Outlook 2010 plugin (classic) on Server 2008 with Terminal Services. When a user goes to file an email from an address that doesn't exist in CRM, they select a person / company and hit File. they are presented with an alert box with the above error message. Symptoms: SendWindowsMessage...
22 Dec 2014
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