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  • Wiki Page: 492-16527 - Exchange synch error 500: ConcurrentModificationException

    Summary: An exception may be raised when synchronising tasks. This error will prevent subsequent tasks from being synched in affected mailboxes. Symptoms: crm.log: ERROR [http-apr-11009-exec-9]: 18-Jun-2013 11:52:26.117 Due to processing errors UUID = 5d7d1e5f-1207-49be-b59b-6aedef127cdd will be removed...
  • Wiki Page: 536-16734 - 7.2 ASP page issues (multiple menus)

    Summary: A number of issues have been identified with relation to ASP pages since the frameset removal. Most of these problems stem from the fact that the ASP page is now rendering in an IFrame instead of the old EWARE_MID frame. An action 6030 was created for linking to ASP pages which caused a render...
  • Wiki Page: 605-16496 - Compatibility of Microsoft Office 2013 with Sage CRM

    Summary: When will Sage CRM be compatible with Microsoft Office 2013 (Microsoft Outlook, Microsoft Excel and Microsoft Word)? Workaround / Resolution: Sage CRM 7.2.b onwards is fully compatible wih Microsoft Office 2013.
  • Wiki Page: 536-17178 - POST on http://... failed 400

    Summary: When doing a GCRM sync the sync is failing with an error 400 in the logs. Symptoms: In the tomcat\webapps\crmj\WEB-INF\log4j.xml change the gcrm section from ERROR to DEBUG: <logger name="com.sage.crm.gcrm" additivity="false"> <level value=" DEBUG "/>...
  • Wiki Page: 492-17387 - How to: Installing the Sage CRM CTI plugin

    Summary: A query may arise regarding installing the CRM CTI integration plugin on a client machine. More information: The CTI plugin is installed via an ActiveX control, which is included with Sage CRM. As such, there is no separate installer. The ActiveX control will become available to a user when...
  • Wiki Page: 492-17388 - Sage CRM hardware requirements document

    Summary: What are the hardware requirements for installing Sage CRM? More information: The hardware requirements for installing Sage CRM are included in chapter 2 of the Installation and Upgrade Guide. The Installation and Upgrade guide for Sage CRM v7.2 is available here: External link: Sage CRM v7...
  • Wiki Page: 492-17442 - .NET API: File not found error when using .NET 4.5

    Summary: Attempting to run a .NET DLL built using the Sage CRM .NET API and .NET 4.5 may result in an error being thrown in Sage CRM. Symptoms: The following error will be displayed: File not found: C:\Program Files (x86)\Sage\CRM\CRM\CustomDotNet\MyDLL.dll An error has occurred in a CRM .net customisation...
  • Wiki Page: 536-17518 - Difference in generated IDs in v 7.2 and 7.1

    Summary: If a system is upgraded from 7.1 to 7.2, does the sql_identity table still get used? Is there a difference in the method of generating IDs between a system upgraded to CRM 7.2 and a fresh install of CRM 7.2? Solution: Systems upgraded from 7.1 to 7.2 will still use the eware_get_identity_id...
  • Wiki Page: 536-17567 - Error running cmdlets for Exchange 2007 Integration

    Summary: When performing the pre-configuration steps for setting up the Exchange Integration for Exchange 2007 it is necessary to run the cmdlets described in chapter 36 of the System Administrator guide. You may receive the following error when running these cmdlets: InvalidArgument: (:) [Add-ADPermission...