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  • Wiki Page: 492-15895 - How to: Using SSL between CRM and SQL Server

    Summary: A customer may have a requirement to use SSL to encrypt the connection between CRM and SQL Server. It's possible to set up SQL Server to use SSL encryption as per the document below: http://technet.microsoft.com/en-us/library/ms189067.aspx More info: The eWare DLL should just work once this...
  • Wiki Page: 492-16896 - Info: CRM and SQL Server's ntext data type

    Summary: Microsoft will be removing support for the ntext data type from a future release of SQL Server. In preparation for this, new Sage CRM installs use the nvarchar(max) data type instead of ntext for multiline text fields. How does this affect upgrades? Will the data types for these fields be updated...
  • Wiki Page: 492-16905 - How to: Reinstalling the Java runtime for CRM v7.2

    Summary: A query was raised regarding the Java Runtime Engine packaged with CRM v7.2: Given that the JRE installed with Sage CRM is not "installed" (it does not appear in the Java Control Panel), should the standard installer be used? The standard Java installer will register the JRE on the...
  • Wiki Page: 492-16907 - Creating views longer than 4000 characters

    Summary: In CRM, it is impossible to create a custom view longer than 3900 characters. A Maxlength property exists on the View Script field which prevents longer views from being entered. Cause: The restriction is imposed by a MaxLength property on the view textarea. The CuVi_ViewScript field on Custom_Views...
  • Wiki Page: 536-16924 - Access Denied error when exporting to CSV

    Problem Description: When using a quick Search for Companies or Persons then exporting the result to CSV. You receive an error that the export failed. In the logs you find: e.g. Nov 22 2013 11:19:57.345 5992 3580 1 ERROR generating excel file. Message - <diagnoses><errorMessages><errorMessage><info>com...
  • Wiki Page: 492-16921 - Exchange integration: Error 400 when attempting to resolve an impersonated user's mailbox

    Summary: Depending on your Exchange configuration, you may need to set your CRM impersonated user's primary SMTP address to user@domain . This setting is applied on the Exchange server. Symptoms: On attempting to save a new Exchange integration in CRM 7.2, the setup fails on the second test. The...
  • Wiki Page: 636-16941 - HOWTO: Solve broken document drop plugin problems in Internet Explorer

    Summary: Here are the steps you can follow to try and solve the problem of a broken document drop plugin. This only solves this issue in Internet Explorer, any other browser will be different. This is not a guaranteed fix for all document drop errors. Before you do any of this, it may just be disabled...
  • Wiki Page: 536-17173 - Missing vertical scrollbar in custom ASP page

    Summary: On a custom ASP page that contained an iframe there were issues with the scrollbars on the iframe because of the javascript in the asp page was attached to the window.onload event. Cause: For example if you bind to the onLoad event using javascript: window.onload = function() { doLoad(); } It...
  • Wiki Page: 536-17275 - Issue with loading the eware method in Visual Studio

    Summary: You may encounter an issue using the CRM web service in Visual Studio (VS). In VS, the web service is added using the "Add Web Reference…" button. The error message that's reported in Visual Studio is "Method 'XYZ' cannot be reflected" and "There was...
  • Wiki Page: 492-17375 - SDATA: NullPointerException in CustomDataResource.processCustomView

    Summary: An error message may be displayed when attempting to access an SDATA resource. The error message refers to a null pointer exception when calling the processCustomView method in CustomDataResource. Symptoms: The erorr message may appear when accessing the Sage CRM SDATA schema, or when attempting...
  • Wiki Page: 492-17439 - CRM v7.2 on Oracle: TNS Listener was not found

    Summary: When using an Oracle database, an issue may occur when installing a new copy of Sage CRM v7.2, or upgrading an earlier version to v7.2. On attempting to save the Oracle database connection, the following error message may be displayed: TNS listener was not found This issue is generally caused...
  • Wiki Page: 632-17629 - Full field name not displayed in report content

    Summary: A user creates a field with a caption with 25 characters or more, for example in this case comp_superdupercompanyfield. When trying to add this field to a report the user cannot see the full name of this field: Cause: The cause of this issue is that the report "Select Column" window...
  • Wiki Page: 492-17674 - iOS 8 support

    Summary: What versions of the Sage CRM mobile theme are compatible with iOS 8? More information: iOS 8 is supported in 7.2g, 7.3 GA and 2015 R1. References: The most up-to-date information on what is currently supported is available the the Sage CRM Support matrix, available here: https://community.sagecrm...