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  • Wiki Page: 492-17279 - Sage CRM data model

    Summary: A customer or development partner may wish to download the Sage CRM data model. More information: The data model are avilable in either PDF, JPG or SMS format from the Sage CRM Community site. The SMS files can be opened using Open ModelSphere . v7.3 data model: https://community.sagecrm.com...
  • Wiki Page: 536-17280 - Exchange integration unable to access Exchange Web Services

    Summary: A customer encountered an error when setting up a new Exchange integration with Sage CRM. On saving the integration details, the setup failed at the step: "The Sync Engine is checking to see if the Exchange Web Service is available." The following error was logged in the ewaresystem...
  • Wiki Page: 536-17315 - Exchange integration fails when Contact sync is enabled

    Summary: An issue may arise on a customer's Sage CRM install whereby enabling the Exchange synchronisation for Contact records results in errors. On failing, a HTTP 500 error in logged in the exchangeConfiguration log. ERROR [http-apr-11009-exec-1]: 28-Apr-2014 15:57:27.222 url: http://CRM-SERVER...
  • Wiki Page: 536-17324 - Problem saving location on maps component

    Summary: On one of our on-premise installs we had this behaviour with maps component. We can change the map location but it saves an address which is tens of kilometres on the south west of the address saved. Solution: When I view the HTML source of the maps page, I can see the script below. As you can...
  • Wiki Page: 536-17333 - How To: Debug .Net dlls with Visual Studio

    Summary: If you're using Visual Studio to write custom .Net dlls using the .Net api for CRM and you need to debug your code by setting breakpoints you can follow the instructions here to attach your debugger to the IIS process: https://community.sagecrm.com/developerhelp/Default_Left.htm#CSHID=Developer...
  • Wiki Page: 536-17345 - Exchange 365 support

    Summary: Looking at the latest Software Support Matrix, Office 365 is marked as supported for 7.1 SP2 and above. Can you confirm for me if exchange 365 supported for Exchange integration? Or does Office 365 in the matrix refer to the office products such as word, outlook & excel etc? Solution Yes...
  • Wiki Page: 492-17354 - Sage CRM in virtualised environments

    Summary: A list of supported virtualised environments has been removed from the v7.2d support matrix. There is some confusion regarding whether virtualised environments are supported - they are. It is assumed that Sage CRM will work successfully in any virtualised environment - as with earlier releases...
  • Wiki Page: 492-17456 - SDATA schema URL: Windows Presentation Foundation Host has stopped working

    Summary: In Sage CRM v7.2, attempting to access the SDATA schema URL using Internet Explorer may throw an error. This is due to the format of the XML returned, and does not indicate an error in Sage CRM. Symptoms: The SDATA schema URL is commonly used as a troubleshooting step to determine if the Tomcat...
  • Wiki Page: 492-17486 - Concurrent user licensing with the Exchange integration

    Summary: When using concurrent licensing with Sage CRM, it is common for the total number of enabled users on the system to be greater than the number of concurrent licenses. A question may arise as to whether adding these additional users to the Exchange integration will have any effect on licensing...
  • Wiki Page: 492-17512 - How to: Running performance tests on custom client-side scripts

    Summary: Those implementing Sage CRM may encounter issues around the performance of client-side JavaScript. These issues may be difficult to troubleshoot; while all major browsers include JavaScript profiling tools as part of their development tools, these may provide more information than is useful...
  • Wiki Page: 536-17539 - How can a secondary entity be converted to a primary in 7.2?

    Summary: A user has asked if there is a way to convert a secondary entity into a primary entity. Resolution: To make an Entity appear as a Primary Entity The entities that are shown as Primary Entities in the Administration -> Customisation screen have the field bord_primarytable set to 'Y'...
  • Wiki Page: 632-17555 - Issue with Mobile Access with a Blackberry device

    Summary: A user can access CRM form a blackberry device even when Mobile access has been restricted in the user settings for that user. Symptoms: A user can log into CRM via a blackberry device even though the "Mobile Device Access" option has been set to "False" under Administration...
  • Wiki Page: 636-17316 - HowTo: Alter column widths for date/time fields in list menus

    Summary: Date/time field column widths are automatically resized in list screens More information: This is by design, but a workaround has been created if users would like all of the column headers to be resized equally. This workaround is as follows: There is a width on the date columns that can be...
  • Wiki Page: 492-17721 - Sage CRM iPhone component: Errors creating views

    Summary: Errors may occur when setting up new views to be used by the Sage CRM iPhone app. These errors will prevent users from synching their iPhones with Sage CRM, since data cannot be retrieved from the system. Symptoms: On running the component to install the app, you may encounter errors relating...
  • Wiki Page: 492-18036 - Sage CRM 7.2: Compatibility with Windows Server 2016

    Summary: Windows Server 2016 is currently scheduled for release in H2 2016. A query was received regarding whether Sage CRM 7.2 will be supported with Windows Server 2016. Sage CRM 7.2 will not be tested with Windows Server 2016, and as such it will not be added to the support matrix. It is recommended...