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Summary: Adding custom time zones to the TimezoneDelta caption family on Custom_Captions may result in the CRMJ webapp being unable to start. Symptoms: An error similar to the one shown below will appear in the localhost.log: SEVERE: Exception sending context initialized event to listener instance of...

Summary: When will Sage CRM be compatible with Microsoft Office 2013 (Microsoft Outlook, Microsoft Excel and Microsoft Word)? Workaround / Resolution: Sage CRM 7.2.b onwards is fully compatible wih Microsoft Office 2013.

Summary: SQL Server Transparent Data Encryption (TDE) is a method of encrypting the data stored on a hard disk by SQL Server. A customer may have a requirement to use this with Sage CRM. More information: Transparent Data Encryption has not been tested with Sage CRM, and is therefore technically unsupported...

Summary: A permissions error may be displayed when attempting to view an ASP page created using the COM API. This is likely to be caused by a permissions issue on the anonymous user. Symptoms: The following error message will be displayed when you attempt to view the ASP page: Server.CreateObject Access...

Summary: In Sage CRM v7.2, attempting to access the SDATA schema URL using Internet Explorer may throw an error. This is due to the format of the XML returned, and does not indicate an error in Sage CRM. Symptoms: The SDATA schema URL is commonly used as a troubleshooting step to determine if the Tomcat...

Summary: If a system is upgraded from 7.1 to 7.2, does the sql_identity table still get used? Is there a difference in the method of generating IDs between a system upgraded to CRM 7.2 and a fresh install of CRM 7.2? Solution: Systems upgraded from 7.1 to 7.2 will still use the eware_get_identity_id...

Summary: Sage CRM uses URL keys to define the system context. By this we mean the main entity type, as well as the individual entity record, and any secondary entity records that are currently being accessed by a user. A full description of how this works within the product is available here . Developers...

Summary: A customer may lock Sage CRM for customisation using the option available under Administration | System | Lock System . If they encounter difficulties with the password of the user who created the lock, they may be unable to log back into Sage CRM. More information: Running the following SQL...

Summary: User Select fields in Sage CRM can be displayes in one of two ways within Sage CRM. Which format is used depends on an entry on the CustomSysparams table named DropdownThreshold. More information: When linking a Sage CRM entity record to a user, a particuklar type of field is used. This field...