Make sure that you share the links to the Support & Training YouTube Channel.  The links shown here will take you to the Sage CRM Getting started and overview videos.

https://www.youtube.com/SageSoftwareNA

This is the link to the main Sage Support & Training channel where you can find lots of free training videos for Sage Business Cloud products including Sage 100cloud, Sage 200cloud and Sage 300cloud.

Sage CRM is the integrated CRM product for the Sage Business Cloud products in the Sage 200 'franchise' group of accounting and business management software and the Sage CRM playlist can be found here: http://bit.ly/SageCRMPlaylist  (If you find that this short link is blocked in your network then click this link.)

33 new videos have been added to the Sage CRM playlist since Sage CRM 2018 R2 – this is an invaluable learning aid and is designed to help reduce the amount of time that support colleagues spend on educating partners and customers in the use of technical features.