A few years back, a then colleague of ours gave an excellent overview of email marketing. Ranging from strategy to the mechanics of list & email design, the series elegantly captured the thinking behind successful email marketing programs.  Rather than re-invent the wheel, I have shamelessly borrowed the best of his material to create a series on the benefits of a well planned email marketing program

The tenth post talks about how behavioural based segmentation is a valuable way of gaining an understanding how customers behave, rather than what they say they need.

I hope you enjoy & can put to use the ideas here, as part of the larger series.

-= David

CRM Principal