• Blog Post: Is the ‘connectedness’ of the modern business world a blessing or a curse ?

    On April 23, I am taking part in a breakfast seminar (in association with Management Today ) in West London, where we’ll be debating whether the ‘connectedness’ of the modern business world is a blessing or a curse. From my perspective, many communications are still "too broad" and "pushed"...
  • Blog Post: Calling in the crowd

    An investment in CRM software is key to customer retention strategy. But without social media interaction, a business' can only "know" about the conversations had directly. What happens when those customers talk about a business in other forums - blogs, forums, social networking sites,...