• Blog Post: Is your company experienced enough ?

    The April 23rd seminar with Management Today was very interesting - in a number of ways. Firstly, it was a fabulous venue for a briefing - One Alfred Place in Bloomsbury , filled with sofas & deep armchairs - was a stunning contemporary setting for our 35 guests. Secondly, the assembled crowd...
  • Blog Post: Calling in the crowd

    An investment in CRM software is key to customer retention strategy. But without social media interaction, a business' can only "know" about the conversations had directly. What happens when those customers talk about a business in other forums - blogs, forums, social networking sites,...