• Blog Post: Getting behind the org chart - planning for change

    Earlier this week, I met up with an existing customer of ours in the City of London. Having been a user of Sage CRM for many years, they are looking to increase the number of teams that have access to their corporate CRM system. Which is great news for us both. They continue to value a single view of...
  • Blog Post: Calling in the crowd

    An investment in CRM software is key to customer retention strategy. But without social media interaction, a business' can only "know" about the conversations had directly. What happens when those customers talk about a business in other forums - blogs, forums, social networking sites,...