• Blog Post: Where do you want your cheese to be ?

    The world is going through a period of change. Boom & bust cycles are a fact of life but this time, some say, it is unprecedented change. Fundamental assumptions are changing & continue to do so. Arguably, unlike previous recessionary times, these changes are happening faster & reaching further...
  • Blog Post: Calling in the crowd

    An investment in CRM software is key to customer retention strategy. But without social media interaction, a business' can only "know" about the conversations had directly. What happens when those customers talk about a business in other forums - blogs, forums, social networking sites,...
  • Blog Post: Articulating Return on Investment - why it matters to everybody in a project

    For this blog, I am returning to a favourite subject of mine - that of helping articulate & recognising the value of investing in a business management system (BMS). I was speaking to a Canadian partner of ours just recently & wanted to share a customer story of theirs with you. I met Calvin...
  • Blog Post: Success with Sage300 CRM : A top performing partner shares more thoughts (part 2)

    Continuing from on from part 1 , we talk with Sage Canada's top performing partner, Atlantic Data Systems [David Beard, CRM Principal, Sage CRM] Why you think you are a top performer in Sage 300 – I am thinking about ideas not only around the product but also customer needs, the evolution...