Outlook crash

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Hi,

every time I click the button FileMail in the CRM menu Outlook crashes and has to be opened again.

This is the Outlook message:

  Problemereignisname: APPCRASH
  Anwendungsname: OUTLOOK.EXE
  Anwendungsversion: 16.0.8326.2073
  Anwendungszeitstempel: 598bf6ba
  Fehlermodulname: CRMOUT~1.OCX
  Fehlermodulversion: 7.3.0.3
  Fehlermodulzeitstempel: 2a425e19
  Ausnahmecode: c0000005
  Ausnahmeoffset: 000cd339
  Betriebsystemversion: 6.3.9600.2.0.0.16.7
  Gebietsschema-ID: 1031

Is there somebody who can help?

Greetings

Martina

All Replies
  • Does the email have an attachment ?

  • I called in on this and their response was Outlook needs to be ran as administrator.  This solved the crashing, but isn't really optimal for us.