Runtime Error 217 after Access Violation in module eware.dll

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Hello everyone, 

 So I have a user who's constantly getting a Runtime Error 217 after Access Violation in module eware.dll .  It happens everytime she tries to drag and drop an email in a Task. She's using IE latest version as well as having an up to date Windows 10. 

I've tried cleaning her registry, running IE as compatibility mode and pretty much doing every action I could think. I sure could try a new browser, but the button to drag and drop stuff isn't showing on Chrome or Firefox for example.

I've ran out of ideas. Anybody would have a suggestion on how to fix this ?

Thanks!

All Replies
  • What version of Sage CRM do you have? And what version of IE are they using?

    Sage CRM specialist and all round fan! Please feel free to follow me on twitter @dannycrm

  • Hey !

    Using IE11, Sage CRM 7.3 SP3

    Thanks!