Not sure why I can't find this- where is the location of the CRM Email logs? I'm simply trying to configure CRM to send emails using SMTP. I've got the email address, user name, password, port # and other required config items, but 2 things are going wrong and I do not understand why:
1. Despite the fact that the email is received by the recipient, I receive an on-screen error (shown in screenshot).
2. The email is not being filed in the Communications tab, whether I choose the "Outbound E-mails should be filed by:" configuration option of "CRM" or "E-mail Management Server"
Therefore it would be helpful to get my hands on these logs. Not seeing them here: C:\SageCRM\CRM\Logs
Is there another directory where these logs are stored?
Thanks for any suggestions.
Generally errors for emails sent within the UI are show in the main System Log (see below).
Feb 13 2019 6:17:12.824 5616 6044 4 StartUserAction,User,Action 5 1500
Feb 13 2019 6:17:13.070 5616 6044 1 There was an error sending your E-mail, the E-mail was not sent. Please consult your system administrator. The specific error was:<BR>No mail server found
Feb 13 2019 6:17:13.105 5616 6044 5 get help button code: 1500-2 Helpfile is help.htm Using help file Main Menu/Default_CSH.htm#User/EM_SendingAnEmail.htmMain Menu/Default_CSH.htm#User/EM_SendingAnEmail.htm
Thanks, that was very helpful. I had to turn system logging to 'full' in order to see the SMTP logs- thanks for pointing me in the right direction as always.
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