Communication tab not working for custom entities in Sage CRM 2019 R1

This question is not answered

I am trying to create custom entity (say Contract) in Sage CRM 2019 R1 with Advanced Customization wizard. 

While creating Entity with Advanced Customization wizard, we have selected Owned By OpportunitiesHas Communications and Has Library options only. 

After that when we access any Opportunity record and we are able to create Contract record successfully. But when we try to create communication for that particular opportunity then

1. Communication New Screen is properly visible.

2. when i click on Cancel button, it navigates to some other screen,

3. When I enter all details of communication and click on Save button, it doesn't navigate to the Communications tab of Contract entity.

4. When we keep one of the mandatory field as blank and hit save button, it doesn't navigate to the Communications tab of Contract entity.

Having hard time to understand root cause of this behavior as entity is created by Advanced Customization wizard.

Let me know if this is known issue with Sage CRM 2019 R1. if this is known issue, then do we have hotfix for this.

I tried to replicate same thing in Sage CRm 2018 R3 and found same results.

Not sure what I am missing here.

Any help will be appreciated. 

.

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All Replies
  • Hi Greytrix

    just want to check that this is with the new 2019 Entity wizard (think 2018 uses the 2017 wizard)

    Just want to see if I can replicate

      CRM Consultant

    Pinnacle Computing Ltd

  • Yes, we are using new 2019 Entity wizard. We also tried same with 2017 and 2018 Entity wizard in Sage CRM 2017 and 2018 respectively.

    --------------------------------------------------------------------------------------------------------------------------------------
    New Release - Sage CRM for Sage ERP X3 - real-time, bi-directional, anywhere access.
    Celebrating 900+ Sage CRM Posts
    - http://www.greytrix.com/blogs/sagecrm/
    Sage Premier Gold Development Partner - Sage X3, Sage 100/300/500/Pro ERP & Sage CRM
    *Sage CRM Gold Development Partner of the Year 2004 and 2011*
    E-mail: crm@greytrix.com |  Twitter: greytrix