Mass email encoding issue

  • Find hereby a snapshot of what my customers get when we sent a mass e-mail .... What's your suggestion !!! URGENT FEEDBACK PLEASE ! As a marketing communication office, we cannot afford to communicate like this ...

    %3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20htt p-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%2 0%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%20%3Cp%3E%0A%3Cmeta%20content%3D%22text/html%3 B%20charset%3Dutf-8%22%20http-equiv%3D%22Content-Type%22%20/%3E%3C/p%3E%0A%3Ctable%20border%3D%220%22%20cellspacing%3D%220%22%20cellpadding%3D%220%22%20width%3D%22800%22%20align%3D%22center%22%3E%0A%20%20%20%20%3Ctbody%3E%0A%20%20%20%20%20%20%20%20%3Ctr%3E%0A%20%20%20%20%20%20%20%20%20%20%20%20%3Ctd%3E%0A%20%20%20%20%20%20%20%20%20%20%20%20%3Ctable%20border%3D%220%22%20cellspacing%3D%220%22%20cellpadding%3D%220%22%20width%3D%22800%22%20style%3D%22height%3A%2077px%22%3E%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%3Ctbody%3E%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%3Ctr%3E%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%3Ctd%20colspan%3D%222%22%20style%3D%22background-color%3A%20%231b2831%3B%20height%3A%2036px%22%3E%26nbsp%3B%3C/td%3E%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%3C/tr%3E%0A%20%20%20%

  • Markomo,

     

    Please remember that if you have a support issue, especially an urgent issue, then you should contact your support channel. This community is not a support channel.

    I've updated your original post title to better reflect the subject of your question

  • Hi Markomo,

    This issue with mass emails being sent out as URL encoded emails is resolved in 6.2eHF1. Please contact your local support channel and request the hot fix file.

  • Txs Gina for your feedback and solution.

  • Good morning  Gina,

    A strange question. It seems my support channel, cannot find the 6.2eHF1. Can you please inform me where he can get this?

    Thanks in advance for your reply.

  • Hi Markomo,

    The method in which the hot fixes are delivered are channel and language specific. You will need to contact your local support channel and request a copy of the hot fix.

    Regards,

    Gina