Cases - summary page adding icons

  •  We have a simple cases workflow enabled. We wish to add an icon to the summary page to print the details of the current case. I am able to do this in other areas of crm where there is an .asp page, but there is no cases asp page. can anyone help? Thanks Richard

  • You can add extra buttons to the Case Summary screen by creating a button group associated with the System Action "CaseSummary".  

    I've covered adding a simple print button here:

    BUT I suspect that what you may want to do is have the button call and ASP page which it can do.