case_color1 in vlistcases defines cases sla warning flag right??Well its not happening in my case.Even though the field case_color1 changes from Green to Amber to Red for my cases,its still does not show the change of images or colors in front-end.It just shows the field as blank.No image.
Is this working for anyone?What is the image path for Amber,Green,Red?Please help.
The origin of the image and the structure of the view is explained in the article
The derived field is case_color.
The path to the image is
Within the WWRoot file, you should have the following path: -
Within this file, you should have the Amber.gif, Green.gif, Red.gif and Yellow.gif
I would say the theme you are using is missing these.
Hope that helps.
Thanks Jeff and Toby for your inputs.
I checked and saw that all these gifs are present in the case_color folder.
In front-end,the field which I'm checking for this image is case_slastatus.Is that correct?
When i checked its properties to see which image file it was pointing to,it showed
Is this the issue.Pointing to wrong image.How to fix?
In SQL, for that case, what is the value in the case_color field that corresponds to that case?
In cases table for that case,case_color value is showing as null
In vlistcases, i was able to see the value of field case_color1 for that case as "Red"
i think you need to make a copy of files from the case_color folder to a folder called case_color1 as I sense you seem to have modified the fields to suit your requirements.
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