Operating out of 12 branch locations and its head office in Cortland, Ohio, the core business of Cortland Savings and Banking Company is providing business banking services to commercial account relationships and small businesses.The firm employs 175 people and prides itself on offering a full range of services with a personal touch. An obstacle on this mission was a CRM system which was difficult to navigate and riddled with duplicate entries, becoming a liability rather than an asset. Find out how Sage CRM  has supported Cortland’s efforts to grow loans and interest income at the same time as providing better and more accurate records of customer interactions, across multiple services, while mitigating risk.