Challenge

With a rising caseload and a constant drive to improve efficiency, the team looked for ways to improve its overall management of cases, by automating wherever possible, standardizing processes, and storing information electronically.

Solution

Sage CRM was implemented and adapted to meet the requirements and terminology of legal professionals. Fully embedded in the department’s work, Sage CRM supports the legal teams approach to cost-saving and efficiency.

Results

The solution supports the day-to-day work of the department and empowers managers with information they need to handle the complex and heaving workloads. The remote access and flexible working drives productivity and performance management amongst the team.