The Legal Services team had been using a basic time recording system that provided them with limited information. They needed a solution that would fulfil their requirements beyond time management and demonstrate value for money in providing services and give them the ability to plan resources.


Sage CRM was customized to include TCM (Timebase Case Management) and it was also integrated with Microsoft Outlook. The implementation has resulted in an essential detailed management tool for the Borough and CRM has allowed them to monitor the time, level of service and cost implications involved with a matter.


The implementation of Sage CRM has not only improved time recording, It has built up a knowledge base that is visible to all staff, allowing fee earners who are taking on a new category of work to get up to speed more rapidly. The time spent on the manual administration of documents has decreased, allowing more time to be spent on cases and increase productivity.