Challenge

With a busy and extensive workload and increasing pressure on resources, Legal Services sought new ways to increase its efficiency and streamline the way it manages this heavy caseload, while providing a professional, good quality service.

Solution

Sage CRM was customized to support case management, time recording and a tailored workflow. As a result, it supports the requirements of legal professionals and complements their way of working.

Results

The solution has become an integral part of the way the Legal services team works. Now, by having instant access to critical information either in the office or out of hours, they are able to use their time more productively and better service their internal clients. The solution has also helped the service to achieve and keep its accreditation to the Law Society’s Lexcel practice management standard.