Challenge

The Consumer Council for Northern Ireland previously relied on a system that provided it with limited support and availability to share information across the business. For this reason, it required a solution that would automate key processes.

Solution

Sage CRM gave every member of the Consumer Council instant access to documentation, correspondence and information required for handling complaints.

Results

Having a complete view of the customer on the one screen has increased productivity and the time taken to record a complaint has reduced significantly.