Challenge

After experiencing significant growth it needed to develop a management system that would be suitable for use within a range of cemeteries across the country. Additionally, the Trust wanted to integrate sales and customer information with information held in its accounting system.

Solution

Sage 300 ERP and Sage CRM were deployed. The new system was referred to as CCEM (Cemetery & Crematoria Enterprise Management) system. It handles everything from an initial enquiry, to funeral booking, cemetery location management, functions and events.

Results

The solution delivers significant benefits to Southern Metropolitan Cemeteries Trust including administrative benefits and the immediate consolidation of information and records from different systems and operations.