Challenge

ISS Damage Control had undergone exceptional growth in the last few years. The company realized it realised that they needed a solution that would enable them to respond quickly in an emergency and also improve efficiency and effectiveness by reducing the claim lifecycle and lowering costs to clients and insurance companies.

Solution

Sage CRM was chosen as the CRM solution to empower staff with all the information it needed to respond effectively. It also enabled it to produce transparent audit trails. Sage CRM provided regular, relevant, comprehensive and accurate management information.

Results

Sage CRM improved ISS Damage Control’s business processes and opened up its communication channels. It provided staff with seamless remote access for to up-to-date customer information enabling it to retrieve real-time information at any time and from anywhere.