Challenge


MCT needed a CRM solution that could go beyond sales force automation and that could easily be configured to manage multiple operational processes. They needed a solution that would integrate across all channels, departments, and employees.


Solution


The implementation of Sage 200 and Sage CRM has allowed MCT to encourage better business practices and the effortless exchange of information throughout the business and across its customer care activities.

Results


The solution supports MCT’s commitment to continually evolve its business processes in order to track and asses its efficiency and effectiveness. Sage CRM is a vital component in MCT’s end-to-end business strategy offering outstanding functionality from lead generation to sales to support.