Challenge

Communication and customer relationship management consisted entirely of lengthy manual labour and Everhards “wanted to move away from having bits of paper everywhere”

Solution

Since the implementation of Sage CRM, all relevant customer and supplier data is now captured in one centralized location. A contact’s activities are all clear at a glance and data is available on demand at the click of a button.

Results

All customer interactions are now clearly document in the software allowing Everhards to offer optimal service to its customers. Workflows are now mapped and employees are equipped with easily accessible reporting and a transparent solution to work from.